Cartagena de Indias Convention Center - 5 min drive
Getting around
Cartagena (CTG-Rafael Núñez Intl.) - 20 min drive
Airport shuttle (surcharge)
Restaurants
Restaurante Dunia - 3 min walk
Kanuu Restautant (InterContinental) - 2 min walk
Cilantro Cevicheria & Restaurant - 3 min walk
Italian Pizza & Pasta - 1 min walk
El corral Bocagrande - 2 min walk
About this property
ZiOne Luxury Hotel Cartagena
ZiOne Luxury Hotel Cartagena features a rooftop terrace and puts you within a five-minute walk of Bocagrande Beach. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include a poolside bar, a snack bar/deli and a terrace. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
51 rooms
Arranged over 14 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Children
Children may not be eligible for complimentary breakfast
Parents must have child's birth certificate and photo ID*
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli
What to do
Beach nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
Built in 100
Safe-deposit box at front desk
Rooftop terrace
Garden
Television in common areas
An outdoor pool
Accessibility
Braille/raised signage
Lift
Handrails in stairwells
Closed-captioned TV
Well-lit path to entrance
Room amenities
Be entertained
51-inch flat-screen TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board (on request)
Sleep well
Down duvet
Blackout curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Bidet
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe (laptop compatible)
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Airport shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
There is an administrative fee of COP 9500 per night
Children & extra beds
Rollaway beds are available for COP 150000.0 per night
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
State tax ID – 900904020-2
Property Registration Number RNT 60221
Also known as
ZiOne Luxury Cartagena
Zione Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel
ZiOne Luxury Hotel Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel Cartagena
Frequently asked questions
Does ZiOne Luxury Hotel Cartagena offer free cancellation for a full refund?
Yes, ZiOne Luxury Hotel Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at ZiOne Luxury Hotel Cartagena?
Yes, there's an outdoor pool.
Are pets allowed at ZiOne Luxury Hotel Cartagena?
Sorry, pets aren't allowed.
Is parking offered on site at ZiOne Luxury Hotel Cartagena?
Yes, there's free self parking.
Is an airport shuttle service offered by ZiOne Luxury Hotel Cartagena?
Yes, an airport shuttle is available.
What are the check-in and check-out times at ZiOne Luxury Hotel Cartagena?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at ZiOne Luxury Hotel Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (3-min walk) is nearby.
What is there to do at ZiOne Luxury Hotel Cartagena and nearby?
ZiOne Luxury Hotel Cartagena has an outdoor pool and a garden.
Are there restaurants at or near ZiOne Luxury Hotel Cartagena?
Yes, there's an on-site restaurant.
What's the area around ZiOne Luxury Hotel Cartagena like?
ZiOne Luxury Hotel Cartagena is located near Bocagrande Beach in Bocagrande, a short 2-minute walk from Centro Comercial Nao and 8 minutes' walk from Castillo Grande Beach.
ZiOne Luxury Hotel Cartagena Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Nov 2024
Tamara
Tamara, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
29 Oct 2024
Amazing stay
Had an AMAZING stay at this hotel! Walking distance from the beach, restaurants and many places. This hotel was very updated and clean, best part was the AC of the room and hallway along with the rooftop pool and bar.
Javier
Javier, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Sept 2024
Our stay at ZiOne Luxury Hotel was very pleasant, it is located in an area with a lot of commerce around it and tourism options,
María Fernanda
María Fernanda, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
4 Sept 2024
Shower drain clogged, mold on the shower tile grout, no hot water. Otherwise is nice!
Ana
Ana, 1-night romance trip
Verified Expedia guest review
2/10 Poor
25 Aug 2024
The receptionists are very bad people, they want to ask for your information, give you your passport and take photos of your destination.
Lorena
Lorena, 3-night trip
Verified Expedia guest review
8/10 Very good
17 Aug 2024
Good average stay
It’s an average hotel for the price paid. Just needed it one night and it was good for what I needed it. Would stay here again.
Jose
Jose, 1-night trip with friends
Verified Hotels.com guest review
6/10 Good
11 Aug 2024
It was ok
I always had to ask for towels.
She flower was pug and the water didn’t drain, I ask them to fix it but they never did.
The breakfast wasn’t any good. I ask more toast and they took more then 15mins look like they when to buy it. They ran off food quickly or they made only a little bit.
janet
janet, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
5 Aug 2024
The hotel was not in the best shape. The staff was not very friendly and the buffet was horrible. I normally serve myself at the buffet but they guard the food like it is gold here. I asked for a bigger helping of eggs and they literally said no. The coffee was very weak as if it was watered down and the juice also tasted watered down. We had 4 people and had to beg to get the 4th towel. I don’t usually give this a negative review but this service was horrible.
John
John, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
20 Jul 2024
Very safe and cleaness
Rosario
Rosario, 4-night trip
Verified Expedia guest review
10/10 Exceptional
15 Jul 2024
Excellent
Neme
Neme, 3-night family trip
Verified Expedia guest review
8/10 Very good
8 Jul 2024
En general bien. El servicio del staff del hotel fue bueno, atento y amable.
La habitación tenía problemas técnicos del sensor de tarjeta para encendido de luces y A/C, y el agua de la ducha no desaguaba rápido, por lo cual se empozaba.
Adrian
Adrian, 3-night family trip
Verified Expedia guest review
8/10 Very good
6 Jul 2024
Nice hotel in a hood area with lots of commerce
tientse
tientse, 4-night trip
Verified Expedia guest review
8/10 Very good
6 Jul 2024
Gracias
John
John, 3-night trip
Verified Expedia guest review
8/10 Very good
5 Jul 2024
The hotel provides codes for your room on a piece of paper. That was really concerning for security reasons and the staff in the evening is quite rude and unfriendly.
Giovanni
Giovanni, 6-night trip
Verified Expedia guest review
10/10 Exceptional
8 Jun 2024
The staff was very friendly. Our room had a great view of the city. Overall great time.
Dante M
Dante M, 3-night trip
Verified Expedia guest review
6/10 Good
2 Jun 2024
Property wasn’t as nice as portrayed, only few breakfast options, ac takes a while to get cold , sheets aren’t soft, there are so many things I did not like about this hotel. Would not recommend.
Benedicta
Benedicta, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
27 May 2024
Rooms are too small
FRANCISCO
FRANCISCO, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
21 May 2024
Muy buena el Personal Amable profesional Familiar, Solo hubo un inconveniente el agua de la Ducha estaba Fria todo el tiempo.
Lissette B.
Lissette B., 4-night trip
Verified Expedia guest review
10/10 Exceptional
10 May 2024
yolisa
yolisa, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 May 2024
Safe area everything is accesible to walk get tours and know the city and beaches. have easy access to bank and money exchange area.
Elda
Elda, 3-night trip
Verified Expedia guest review
10/10 Exceptional
16 Apr 2024
Jorge
Jorge, 1-night trip
Verified Expedia guest review
6/10 Good
12 Apr 2024
Area in which the hotel is very busy. I said on the 4th floor and could hear street noise so if you aren't willing to deal with that it might not be the hotel for you. Every thing is very close the beach is a 5 minute walk literally 2 blocks away, there are restaurants, street vendors, food, pharmacies all within walking distance. Taxis drive by every 1-2 minutes very convenient.
Monya
Monya, 6-night trip
Verified Expedia guest review
6/10 Good
2 Apr 2024
Sovannaroth
Sovannaroth, 1-night trip
Verified Hotels.com guest review
8/10 Very good
14 Mar 2024
It was a pleasant stay overall. The pool bar didn't have much there and there were some expensive fees I wasn't made aware of when I booked the hotel. It was very clean and the restaurant and pool were nice. I felt safe the whole stay.
Austin
Austin, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
9 Mar 2024
This is my second time at the Zi One Luxury Hotel. I had a great experience both times. It’s a beautiful hotel, & the staff is very friendly & professional. So I will definitely return the next time I travel to Cartagena for vacation!