6/10 Good
27 Dec 2024
Mixed feelings
The first check in clerk hasn't very informative. I didn't like seeing a white car parked in front of the lobby with 2 women asleep and all their bags on the walk way. Not a good impression for a beautiful hotel. Friday we inqired about a cot, same clerk was not helpful. Friday night loud singing and partying by the pool. Saturday new clerk on duty Jesus, very helpful, friendly, professional, informative. We were in town for our Dad's funeral. We got to enjoy our last day by resting. The buffet was really good, the coffee was good, the rest of the staff was very friendly. A special thanks to your Saturday guy Jesus. The rooms were very nice. Just the placing the room key in the slot to keep the lights on would have been nice to know.
Anamaria
Anamaria, 3-night family trip
Verified Hotels.com guest review