4/10 Fair
28 Dec 2024
Won't go back.
Our group had 3 total rooms that we requested to be mext to each other. Called an hour before check-in to see about early check in an was told 1 of my 3 rooms wasnt quite ready. And that all 3 were rooms were on lobby floor. Went to dinner to kill the last bit of time til it would be and arrived hour after checkin time. Rooms were moved to a different floor and still were waiting for 1 of my 3 rooms to be cleaned. 40 minutes of waiting and went to check on other room and still wasnt ready. Wouldn't compensate charges for being unable to check in only offered a minute for minute later check out on 1 of the 3 rooms which did us no good since we had 3 rooms total. 2 still had to check out at normal time. No room service available and when asked for directions to a convenience store guy gave bad directions. Drove out of my way for nothing had to circle back around to another store.
Michael
Michael, 1-night family trip
Verified Hotels.com guest review
