This hotel could be so much better. It is in a great location in the city, relatively close to most of the big attractions one would want to go to. The main building is gorgeous, stately, and charming, and the courtyard is a lovely oasis where one can sip a well-made cocktail and nibble on some nice tapas.
The staff are all superb. Friendly and accommodating, which is typical for Europe, especially for Americans, who seem to be willing to tolerate the most mediocre levels of service in hotels.
Our room was large, but the fit and finish were showing signs of age. Even the large wooden slab that separated the bed room from the bathroom was coming off of its foundation. Fixtures were old.
The most egregious problem, however, was those big windows. The hotel clearly chose to save some money and install very cheap window closures. They were not sound proof - not even close. As such, we spent the night hearing every conceivable sound from the very loud and very active city all night long. Garbage trucks, passing vehicles (so many scooters), shouting revelers at 2 a.m. - those penetrated the windows like daggers. But even the quiet conversation of people in the courtyard below seeped through.
The walls of the room are paper-thin. I could hear our neighbor brushing their teeth (!!!!). Two nearly sleepless nights. When we return to Granada, we will not be staying here.