4/10 Fair
28 Dec 2024
Our first experience at the front desk was amazing. Then maybe 4 hrs into the trip the ceiling in the bathroom broke and water came pouring out. They switched our room and in that room not only was it freezing the 1st night the toilet wouldn't flush unless you held the handle down. There was a soy sauce packet on the water for the fire alarm so when was that room properly cleaned last? There was not hot water it would only get warm for my son's bath, the refrigerator didn't work and the lock from the inside chain was broken off. Now the pool was amazing so clean very nice we loved it there and the decorations in the hotel were beautiful.. Very disappointed because they didn't even apologize so unprofessional.
Christina
Christina, 2-night family trip
Verified Hotels.com guest review