My first experience with the front desk when I called the day before my arrival was wonderful. The man was helpful, pleasant, and kind. Upon our arrival, however, the staff did not greet, was inattentive, and when someone did eventually help us, the person was barely audible. I had to ask him to repeat himself on anything he said. The bathtub was not clean enough for us to want to shower. Overall the property is quite worn and can use a facelift. Not one of our better hotel stays.