I'm reviewing based on the past, as I have stayed before and it was very nice. This time though, I had to cancel my trip last minute due to my property at home being broken into. I offered to share a police report etc but no, they were having none of it and wouldn't let me use my stay another night. So I lost my night's stay and, whilst I understand the no-show policy, just a little bit of understanding would've been appreciated at a stressful time. It is what it is, but it left me with a sour taste.