we booked a Junior Suite, as we have done several times in the past. The Junior Suite, with its separate living room and bedroom, is essential for us as a family of four, and this is what we expected and paid for.
Unfortunately, upon arrival, we were informed that the Junior Suites were fully booked despite our reservation. This was extremely disappointing, as this specific suite was the primary reason we chose this hotel. Instead of being accommodated as promised, we were left with no choice but to pay extra for two separate rooms to sort out the issue.