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Hotel Aristos Acapulco

3.0 star property
Family-friendly hotel with 2 outdoor pools, near Playa Caleta

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Aristos Acapulco

2 outdoor pools
View from property
View from property
View from property
Lobby sitting area

Reviews

6.8 out of 10

Good

Popular amenities

  • Parking available
  • Pool
  • Air conditioning
  • Non-smoking
  • 24/7 front desk
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants
  • 2 outdoor pools
  • Self parking
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Corner/local shop
For families
  • Children's pool
  • Playground on-site
  • Sofa bed
  • Private bathroom
  • Television
  • Garden

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, Street View

Standard Room, Street View | 1 bedroom, iron/ironing board

Standard Room, Street View

Highlights

Air conditioning
TV
Sofa bed
Separate bedroom
Private bathroom
Free bottled water
Daily housekeeping
  • 29 sq m
  • Sleeps 2
  • 2 Double Sofa Beds OR 1 Queen Bed

View all photos for Standard Room, Sea View

Standard Room, Sea View | 1 bedroom, iron/ironing board

Standard Room, Sea View

Highlights

Air conditioning
TV
Sofa bed
Separate bedroom
Private bathroom
Free bottled water
Daily housekeeping
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard

1 bedroom, iron/ironing board

Room Standard

  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Room Standard With Sea View

1 bedroom, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

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includes taxes & fees
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About the area

Map
Avenida Pozo del Rey 73, Acapulco, GRO, 39390

What's nearby

  • Playa Caleta - 14 min walk
  • Playa Caletilla - 19 min walk
  • Zocalo - 4 min drive
  • La Quebrada Cliffs - 4 min drive
  • Sinfonía del Mar - 5 min drive

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 47 min drive

Restaurants

  • ‪Playa Caleta - ‬17 min walk
  • ‪Restaurante Maria Bonita y la Roqueta - ‬16 min walk
  • ‪La Cabaña - ‬14 min walk
  • ‪El Navegante - ‬15 min walk
  • ‪Restaurant & Mariscos Caletilla - ‬15 min walk

About this property

Hotel Aristos Acapulco

Hotel Aristos Acapulco is a great choice for a stay in Acapulco. After splashing around at one of the 2 outdoor pools, guests can grab a bite to eat at the restaurant. Other features include a children's pool, a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 11 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • On-site self-parking (MXN 50.00 per night)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant

Travelling with children

  • Children's pool
  • Playground
  • Local/corner shop

What to do

  • Beach nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 2 outdoor pools

Accessibility

  • Lift
  • Lift door width (centimetres): 102
  • Wheelchair-accessible restaurant
  • Front entrance ramp

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Sofa bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Parking

  • Self-parking costs MXN 50.00 per night

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Aristos Complex More
Aristos Complex More Acapulco
Aristos Resort Complex & More
Aristos Resort Complex & More Acapulco
Resort Complex
Aristos Resort Complex More Acapulco
Aristos Resort Complex More
Aristos Acapulco
Majestic Del Aristos Acapulco
Hotel Aristos Acapulco Hotel
Hotel Aristos Acapulco Acapulco
Hotel Aristos Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Aristos Acapulco offer free cancellation for a full refund?
Yes, Hotel Aristos Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Aristos Acapulco?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hotel Aristos Acapulco?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Aristos Acapulco?
Yes. Self-parking costs MXN 50.00 per night.
What are the check-in and check-out times at Hotel Aristos Acapulco?
Check-in start time: 3 PM; check-in end time: 6:00 PM. Check-out time is 1 PM.
What is there to do at Hotel Aristos Acapulco and nearby?
Hotel Aristos Acapulco has 2 outdoor pools and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Aristos Acapulco?
Yes, there's an on-site restaurant.
What's the area around Hotel Aristos Acapulco like?
Hotel Aristos Acapulco is a short 14-minute walk from Playa Caleta and 19 minutes' walk from Playa Caletilla.

Hotel Aristos Acapulco Reviews

Reviews

6.8

Good

7.2/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

No wifi in the rooms only in the large lobby! It is a large hotel and the restaurant is not good! The food is for Mexicans only. Large families by the bus load with their screaming kids come on weekends. Taxi needed to go to downtown Acapulco.
4-night trip
Verified Expedia guest review

4/10 Fair

The hotel needs love and care
On the First room we found roaches, the hotel personnel was ashamed and decided to change us to another room “with a bay view” but the A/C didn’t work. We asked for help from the technician and there were “no more rooms available” and no technician. The hotel needs some love and extra care.
Xavier, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

8/10 Very good

Old Acapulco Bay view
Clean and simple. With a nice view of the bay, located at old Acapulco, with no acces to the beach. Near La Marina and Scuba Centers. Clean and simple, breakfast buffet (cheap) don’t expect a lot.
1-night business trip
Verified Hotels.com guest review

2/10 Poor

Nothing that property is very old location is very dark at night and very duty Good staff
2-night family trip
Verified Expedia guest review

6/10 Good

Needs improvement!
The hotel needs a lot of work. My room had missing lightbulbs, the headshower was broken. I asked for another towel, but I never got it. The AC was noisy. I wouldn't recommend.
Sandra, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

disappoint
The place didn't look nearest close to what it shows on pictures
2-night trip
Verified Orbitz guest review

6/10 Good

Quiet
Internet only on lobby. Located away from main tourist area with nice view
Verified Expedia guest review

8/10 Very good

Desayuno para 4
If they just add breakfast this place wound be 4 stars, all the way
Verified Hotels.com guest review

6/10 Good

ok. safe.
Price was great. I felt safe none of the staff looked shady to me. the lock on the door was useless, but nothing was stolen. They do offer free lock boxes. Money saved on hotel was spent on fun.....my 1 and 7 year old loved it they got to practice their Spanish. If you like fancy this is not the hotel for you. it was farfrom entertainment but once we took the bus all was fine just keep in mind they are Mexican buses not American they drive fast keep your kids close.
Verified Orbitz guest review

2/10 Poor

Terrible and no internet in the rooms
No phones no internet no cribs no microwave no fridge
Verified Expedia guest review

2/10 Poor

Do not stay here!
I booked this hotel thinking that it looked nice and was priced very cheap. When I arrived in Acapulco, I realized that the location wasn't very good. I tried numerous times to call the hotel and cancel the reservation, knowing that I would be charged a cancellation fee of one night. I was never able to reach the hotel and therefore they considered my reservation a no-show and charged me the full amount (3 nights). I fought with hotels.com afterwards to contact the hotel for me. I was told repeatedly by customer service that they were also not able to reach the hotel, confirming my point. I am unsure if they were able to be reached in the end or not, but I was not refunded any of the cost by the hotel. Please do not support this business!
Verified Hotels.com guest review

4/10 Fair

It only has good views (if you have them)
The hotel is really old. The room is not confortable at all. It really needs a deep refurbishment. It has nice views if you book a room to the bay. It has nothing around and it's on a hill, so if you go by foot get ready to get tired.
Verified Hotels.com guest review

4/10 Fair

not as advertised
vertical blinds instead of curtains 6am you wake up thinking its noon, no bar/lounge no restaurant as advertised, says internet in rooms but it only in the hotel lobby, only thing good about this hotel is the views, only one restaurant that you can walk to and they only sell tacos, hard to get taxi when needed
Verified Hotels.com guest review

4/10 Fair

Try to stay somewhere else if possible.
They showed us to our room and it had not been cleaned and the mattresses were bare. I asked them to clean our room and they said it would take an hour, we told them this was unacceptable as we were on the bus all night,were tired and needed a room now, they reluctantly showed us to another room. Although this was was cleaned many things were broken, everything was outdated, and the bedding looked like it came from a birds nest or something. The going rate for this room is $140 USD per night the only reason we tolerated it at all was because we got a good rate from hotels.com. Even with the great price,if we had to stay more than one night I don't think we would have. I agree with some of the other. Moments when they say that their surprised that this site would even advertise this place on here. It's hard to find a room in aculpoco but avoid this one if you can.
Verified Hotels.com guest review

2/10 Poor

hever show up.
I have no comments about it. I was never there. I couldn't travel because of Acapulco's situation. It is really sad that you are asking for a review when you even knew I was never there. It says lots about the way you follow customers showing up. The only thing I can say is that it will be good hearing anything about why customers like me never were there. You people knew that ACAPULCO wasn't ready to attend tourist at this time because of its infrastructure situation after the storms that badly hit the city. You even knew that there were so many healthy issues preventing people to go there, not saying anything about your own people that don't even have water supplies for their dayly use. Anyway, I have no comments about the service at this hotel.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

2/10 Poor

This hotel should not be advertised on expedia!!!!
I checked-in and realized there was no way I was staying one night at this hotel. First off, it was advertised as a full service hotel with restaurant and bar. Not true!!! Second, the elevator didn't work properly. Third, mold in the shower and room was very small with no place to hang things and settle in. Bottom line this is no vacation hotel. I'm asking for my money back and will go to court to fight this if I have to.
Verified Expedia guest review

10/10 Exceptional

Super atención.
Excelente atención, las habitaciones muy cómodas y una vista inigualable de Acapulco, a pesar del paso del huracán, lo pudieron resolver y esta excelente, yo me hospede con mi esposa, pero en el grupo con quienes estuvimos en Acapulco éramos 27 personas y ecidimos desayunar el buffet de esta propiedad ($180.00), la verdad la atención fue excelente, incluso para el dia 2, solicitamos que si nos podían agregar al buffet consomé de barbacoa, fue genial, super deliciosa y todos quedamos contentos, muchas gracias a todo el personal. Dios les bendiga.
WILIADO DAVID, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

En general muy bien, lugar limpio, amplio con buen servicio.
Jonathan, 4-night family trip
Verified Expedia guest review

2/10 Poor

.
John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

No wi fi en las habitaciones
Jose Luis, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Josue, 1-night trip
Verified Expedia guest review

10/10 Exceptional

alvaro benjamin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Jorge, 2-night family trip
Verified Hotels.com guest review