6/10 Good
29 Nov 2024
Dated Room, Service was laking for "5-Stars"
Overall, the property is OK, definitely not 5-star. Restaurants and amenities are excellent, and rooms are outdated an in serious need of renovations. Service left a lot to be desired for a property that claims 5-stars.
We stayed here for my wife's birthday weekend, I requested a bottle of champagne and flowers for when we arrived. I requested this in writing, I called to confirm and I reconfirmed at check in. When we arrived in the room, no champagne, no flowers. I go down to reception (see note on the elevator below) to speak with the gentleman who checked us in. So he said he'd take care of it while we were at dinner. After dinner we came back to the room and there was an cheap bottle of screw-top white wine and some balloons. Extremely disappointing.
I also called the hotel two times and messaged them to arrange for a car to pick us up from the airport. They said that they could not get a hold of the transportation team, but that the transport team would take care of it. They never called to confirm, so I arranged for a black car on my own. At the airport, we ended up with 2 car waiting, even though no one confirmed.
One more thing about the elevators, if you happen to stay in the higher floor suites, 51 and up, god help you getting to your room or downstairs. They use the same elevators to get to the restaurants and bars on the 64th floor, so on a busy weekend you might be stuck 5-10 minutes just on the elevator, and that is after you paid extra for the upper floors.
Adrian
Adrian, 2-night trip
Verified Hotels.com guest review