4/10 Fair
21 Dec 2024
Kind Staff, But Disappointing Experience
To give credit where it is due, all of the staff were extremely friendly and helpful, and the furniture was all comfy enough. I was also given a top-floor room, which I appreciated. However, there were a handful of problems that I had here:
1) The hot water for the faucet was near scalding hot, even when just turning the hot water handle slightly up. Certainly not a critical issue, but I would worry for kids who might just crank it full blast without thinking.
2) The walls in this place were pretty paper-thin. I went to bed a little past one, but was awoken at 3:30 due to a heavily-slammed door and subsequent commotion. Further door slams, hallway conversations, and even talking from other rooms kept me from falling back asleep.
3) In leaving the room in the morning, I noticed some rather ominous staining on the bottom corner of my mattress. See attached photo.
4) I spent a portion of the evening in the lobby with a friend. While talking, I noticed motion on the far side of the lobby, heading towards the garbage can at the breakfast bar. I alerted the woman at the front desk that there might be a mouse in the lobby, and brought her over. Sure enough, as soon as we closed in, the mouse sprinted from behind the can and out towards us, then towards the offices. She alluded to this being a persistent problem. This put a damper on the complimentary breakfast.
For me, it was really disappointing to see so many problems for a hotel that was on the pricier side of Albany offerings.
Ethan
Ethan, 1-night trip
Verified Hotels.com guest review
