2/10 Poor
16 Oct 2024
trip from hell
nasty customer service hotels . com advertised a room which i rented tha they didnt have. was put on 12th floor she said you guyys choose this floor an room for me. would not refund, charge 50.00 she said was resort fee but nonthing was open but the pool. there was a lot of actitivity going on in the parking lot right in front of check in loud noise an curssing all night. other guest complain but they did nonthing. the worst stay l ever had. something was on the floor which looked like poo tried to tell her but she hung up. there was also a 150.00 hold on my card. i really would like my money back, i have booked with you a long time an never seen nonthing like this before.the picture on your sight does not exist they have no murphy beds.
Verified traveller
2-night family trip
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