6/10 Good
20 Nov 2024
Nice but can use some improvements.
The hotel itself is lovely, but I was disappointed with the service. When we checked in, we asked about an upgrade, but when we saw the price, we thought it was too expensive and decided against it. However, the staff member then went on to highlight the downsides of our standard room, such as its small size, which made us feel negative about our choice. Later, at the pool, I had to approach the servers each time I wanted a drink, refill, or to order food. Additionally, the lifeguards were frequently leaving their designated posts, which made me feel uneasy, especially with my daughter in the water. Another reason I chose this hotel was for the kids' playroom, but it was closed for construction. This should have been mentioned when booking, as it was a key factor in my decision.
Dyanne
Dyanne, 6-night family trip
Verified Hotels.com guest review
