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The Level at Melia Villaitana

5.0 star property
Luxury hotel in Benidorm with 6 restaurants and 3 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Level at Melia Villaitana

Exterior
Front of property
Arcade
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Non-smoking
    Non-smoking
  • Free breakfast
    Free breakfast
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • Golf course
  • Near the beach
  • 6 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Self parking
  • Children's pool
  • Pool bar
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is £141
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Suite (The Level Royal (2 adults + 2 child))

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (The Level Royal (2 adults + 2 child))

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (The Level Royal)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (The Level Royal)

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite (The Level (2+2))

Junior Suite (The Level (2+2)) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite (The Level (2+2))

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Premium Room (2+1)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level Premium Room (2+1)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Penthouse Suite (2+1)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level Penthouse Suite (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Penthouse

The Level, Penthouse | Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level, Penthouse

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (The Level, Master, 2+2)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (The Level, Master, 2+2)

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Presidential Suite, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level, Presidential Suite, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (The Level, Master)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (The Level, Master)

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Premium Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level, Premium Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Family Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level, Family Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Grand The Level (2+2))

View from room

Suite (Grand The Level (2+2))

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 55 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Grand Suite

View from room

Grand Suite

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 55 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room (The Level (4+4))

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Family Room (The Level (4+4))

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Presidential Suite (2+1)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level Presidential Suite (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Level, Penthouse

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level, Penthouse

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Presidential Suite, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level, Presidential Suite, Non Smoking

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 200 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Avda. Alcalde Eduardo Zaplana, 7, Benidorm, Alicante, 3502

What's nearby

  • Terra Natura - 4 min drive - 2.8 km
  • Terra Mítica - 5 min drive - 2.2 km
  • Aqua Natura - 7 min drive - 3.6 km
  • Benidorm Palace - 12 min drive - 10.2 km
  • Llevant Beach - 26 min drive - 7.4 km

Getting around

  • Alicante (ALC-Alicante Intl.) - 36 min drive
  • La Vila Joiosa Tram Station - 17 min drive

Restaurants

  • ‪Bar Angelillo - ‬7 min drive
  • ‪La Trattoria - Meliá Villaitana - ‬1 min walk
  • ‪Saltoki Café - ‬7 min drive
  • ‪Buffet Casa Azul - Meliá Villaitana - ‬1 min walk
  • ‪La Gambita - ‬7 min drive

About this property

The Level at Melia Villaitana

The Level at Melia Villaitana features a golf course and puts you within a 15-minute drive of Poniente Beach and Cala de Finestrat. Guests can visit the spa to be pampered with massages, facials or body treatments, and Casa Nostra, one of 6 restaurants, serves Italian cuisine. Other highlights at this luxurious hotel include 3 outdoor pools, a poolside bar and a health club.

Languages

English, French, German, Italian, Spanish

At a glance

Hotel size

  • 99 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: noon
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • Please note: This property’s Half Board and Full Board rates do not include beverages.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 8 per day)

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7 AM–10 AM
  • 6 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • Golf lessons
  • Golfing
  • Beach nearby
  • Access to nearby outdoor pool
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (62431 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 25 buildings/towers
  • Built in 2006
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 3 outdoor pools
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

YHI SPA has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Casa Nostra – This restaurant specialises in Italian cuisine.
Indigo – Overlooking the golf course and pool, this fine-dining restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Reservations are required. Open daily.
Papamambo – This gastropub specialises in Italian cuisine and serves lunch and dinner. Open daily.
Mosaico – This poolside buffet restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Open daily.
Restaurante Botanic – On-site buffet restaurant. Open daily.

Fees & policies

Parking

  • Self-parking costs EUR 8 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
Parties and events are allowed on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Level Melia Villaitana
Level Melia Villaitana Benidorm
Level Melia Villaitana Hotel
Level Melia Villaitana Hotel Benidorm
Level Melia Villaitana Hotel Adults Benidorm
Level Melia Villaitana Hotel Adults
Level Melia Villaitana Adults Benidorm
Level Melia Villaitana Adults
Level Meliá Villaitana Hotel Benidorm
Level Meliá Villaitana Hotel
Level Meliá Villaitana Benidorm
Level Meliá Villaitana
The Level at Melia Villaitana Hotel Adults Only
The Level at Melia Villaitana Hotel
The Level at Meliá Villaitana
The Level at Melia Villaitana Hotel
The Level at Melia Villaitana Benidorm
The Level at Melia Villaitana Hotel Benidorm

Frequently asked questions

Does The Level at Melia Villaitana offer free cancellation for a full refund?
Yes, The Level at Melia Villaitana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Level at Melia Villaitana?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at The Level at Melia Villaitana?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Level at Melia Villaitana?
Yes. Self-parking costs EUR 8 per day.
What are the check-in and check-out times at The Level at Melia Villaitana?
Check-in start time: 4 PM; check-in end time: noon. Check-out time is noon.
Is there an on-site casino at The Level at Melia Villaitana?
No, this hotel doesn't have a casino, but Casino Mediterraneo Benidorm (12-min drive) is nearby.
What is there to do at The Level at Melia Villaitana and nearby?
Tee off at the on-site golf course, and improve your game on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Level at Melia Villaitana also has a 24-hour fitness centre, a sauna and a picnic area, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near The Level at Melia Villaitana?
Yes, there are 6 on-site restaurants, featuring Italian cuisine, golf course views and poolside dining.
Does The Level at Melia Villaitana have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.

The Level at Melia Villaitana Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Fair

Website A la carte restaurants not open.
We arrived to find none of the A La carte restaurants were open although advertised as open on the website. We were told on arrival we should have called in advance. We eat in The Level restaurant which was self service on the first day. The food was not what we had expected from a 5 star resort. You also had to like cats who seem to be encouraged to mingle with guests while eating. We spent most of the next day trying to arrange for an alternative venue to eat so didn’t make the best use of the facilities. We were both totally underwhelmed by the whole experience. On checking out the bill was incorrect and had it amended. Then to find an hour after we left that further charge had been added. We recorded a detailed complaint to Jose in the customer experience team and have been waiting a response. I had held off posting a response in the hope the Hotel would have at least contacted my wife and I with an apology. We played on the adjoining golf course which was great although when we arrived there wasn’t any food being served until 11am.
David, 2-night trip
Verified Hotels.com guest review

6/10 Good

In general, the hotel needs rennovation and services to get better: medditeranean style is really cool and the territory is huge, but the terrace is not secured at all, your neighbor can just step over a low board and be on your terrace and if you are on the 1st or 2 floor, just in 3 m from you is a golf camp that you cant enjoy time on terrace and the golf ball could be dropped to your head. Room service works just till 00:00 and after that its impossible to get absolutely nothing, not food or drinks , not any kind of help or service. The spa is like a separate part but not part of the hotel, so to enjoy access to swim pool, sauna etc you have to be ready to pay extra. On the territory is few restaurants, but if you are planning to get a weekend escape be ready that just a buffet restaurant is open , nothing more. The room itself is ok, but TV even doesnt have option to connect devices , the hair dryer could be replaced for smtg not from 20 th Century, smell of canalization is also not pleasant in the bathroom and black marks around the bath, the fossets is already that old that the metalic cover is falling off. So, its nice to have this big hotel, but also , the Level of facilities and services could be better for this price and name of the hotel.
Iuliia, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Expecting better overall service
Rafael, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, have stayed many times, beds very comfortable.
Stephen, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Always enjoyable
Visited meny times, always had a good time, bed comfortable. Great spa.
2-night trip
Verified Hotels.com guest review

2/10 Poor

Michelle, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Atmospheric and pretty island resort
The place is huge, with more pools and restaurants than you can shake a stick at. Lots of nice, large rooms with private balconies. You get a nice view of Benidorm town, which is a couple of Km away. Yes there are lots of golfers, but there are many families and couples just hanging out around the grounds, or in the spa, so it does not feel too golfy. I guess the complex was built twenty to thirty years ago, as you can see signs of age, but the furniture felt new and contemporary so the overall vibe was not sad at all. People were nice, everyone knew what they were doing. Recommended (and I am fussy).
roland, 2-night trip
Verified Hotels.com guest review

6/10 Good

When I checked in it takes around 20 minuets the stuff was not expert, the room service when I ordered they bring me only the plate 😀 there is no spone and fork and and all the facilities , the water was disconnected 2 times, overall the price doesn’t worth it.
Torki, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely
Lovely hotel. The Level could have been better explained on arrival, but otherwise great.
Jonathan, 4-night romance trip
Verified Hotels.com guest review

6/10 Good

Big Quality Hotel Complex
Mainly Spanish Guests. Don't cater or speak much English. Food always cold. All shows n entertainment in Spanish. 3 miles out of Benidorm. Expensive. Good quality resort.
Verified Expedia guest review

8/10 Very good

A great shame
Top place let down badly by extremely poor service
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel with very friendly staff
Wonderful hotel with excellent facilities for couples. The staff were so friendly, especially Sandra and Carmen at the front desk. Nothing was too much trouble for them. My wife is a vegetarian and the choice of food was limited for dinner. Once we made Leanor and Rosa aware of this, my wife enjoyed dinners being specially prepared for her each evening. There are two great golf courses on the door step and easily accomodates large groups. The hotel is well presented, but it is the freindliness of the staff who really made our holiday.
Verified Expedia guest review

10/10 Exceptional

Beautiful Hotel
We had an amazing stay at the The Level at the Melia Villaitana and couldn't fault anything. The room was beautiful, food was superb but the whole place was so tranquil we had a truly relaxing few days.
Verified Expedia guest review

10/10 Exceptional

Fabulous short break. The hotel staff were amazing
Verified Expedia guest review

10/10 Exceptional

Everything you expect from a 5*
This is the perfect place to visit if you want to relax and eat good food. The only downside is that I booked a room for a couple and there were 2 beds pushed together so we were constantly falling through the gap in the middle of the night! We extended our checkout until 7pm for 60 euros which I didn't think was bad.
Verified Hotels.com guest review

8/10 Very good

relaxing with good views and pool facilities
Booked an extra week so stayed two weeks in all. Impressive pools with Bali beds available and plenty of loungers, towels, etc. Free non-alcoholic drinks from 11 to 11. Alcohol and canapés free from 1800 to 2000 - serve yourself. Plenty of entertainment if you want it in the sister hotel alongside and a choice of food venues - although noisy and a bit crowded there with hordes of children - I love children but not in that volume! So we stayed inside the Level most of the time.
Verified Expedia guest review

10/10 Exceptional

Awesome
Awesome
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property a short drive out of Benidorm
The Level is an absolutely beautiful hotel with stunning grounds, a number of swimming pools and of course the golf course. We didn't try all of the restaurants but breakfast was excellent and the service at the main bar near the entrance was very good too. You can't help but feel relaxed here and in my opinion it is head and shoulders above all of the other hotels in the area.
Verified Hotels.com guest review

2/10 Poor

No air conditioning at a five star hotel!
WARNING - Room "Air conditioning/ heating" (as described on their website) does not mean guests can regulate room temperatures. During my 5 days/4 nights stay at end of September with temperature in mid20sC, the air conditioning system was turned off. After I notified the front desk on 3 separate occasions and spoke with the manager on duty who said she would investigate, nothing was done to address the uncomfortable room temperature. I dreaded sleeping in the room. We got through the nights by sleeping on top of the covers and leaving the doors wide open to let in cool air. My experience with this hotel management worsened after returning from my stay. I contacted their "Quality Department" to notify them of my experience. Their initial response was "the temperature suddenly decreased and it was for this reason that we decided to turn off the air conditioning for a few days, after receiving comments from other guests who thought it was cold." When I pointed out that mid20C is the average temperature for Alicante, Spain in September, questioned why my complaint of the warm room was dismissed, and highlighted their website's claim to offering "air conditioning/heating", their response was it was not reasonable for me to expect "air conditioning/heating" would be available 365 days a year.
Verified Expedia guest review

10/10 Exceptional

FaBuLous!!!!!!!
From start to finish we have had a very enjoyable stay - very rest full the staff are very helpful and friendly particularly Davide serving our drinks and Javier helping me with my return flight when experiencing problems. From 7-8 there are complimentary drinks and canopies served which is a very nice touch. My room was wonderfully comfortable over looking the Golf Course I really have had a wonderful break.
Verified Expedia guest review

8/10 Very good

Good Hotel for getting away from it all
We arrived at the Hotel at 1.00 pm but were allowed to check in to our room which gave us the afternoon to chill out and settle in. Our room was on the ground floor overlooking the Level pool area and had a lovely spacious balcony. We spotted in the room directory that the mini bar contents were complimentary for level guests so we enjoyed a beer, a bottle of wine and a couple of waters from it HOWEVER on check out our bill included a charge of nearly €40 for these items. When we queried this we were told the 'offer' had expired a couple of weeks ago and where had we seen the offer? This put a slight downer on what had been a lovely weekend 25th silver wedding anniversary celebration stay for us. The receptionist did eventually remove the charge and accepted that the details in the room should have been updated with regards to mini bar pricing!! Not a very good lasting impression however for us of this 5 star Hotel!!
Verified Expedia guest review

8/10 Very good

Peaceful hotel
I have just returned after a three night stay at this hotel. I had a suite which was wonderful, very spacious. I wanted a peaceful relaxing experience and that is was I got.
Verified Expedia guest review

10/10 Exceptional

Tranquil and relaxing
The resort is beautiful, massive rooms well equipped and a free and well-stocked minibar (although it was not really replenished as promised). The beds are twins which is always a bit annoying if you are travelling in a couple but seems to be a popular option in Europe. The view of the bay from the balcony is stunning and the balcony is very generously sized. The facilities in the Levels Lounge are very good and we enjoyed the complimentary cocktail hour each night, with a nice variety of drinks and snacks. The pools are scrupulously clean, and everything in the resort seems well maintained. The heated pool is a great touch. Overall we really loved the resort and would definitely return. Although it was not peak season and therefore was generally quieter anyway, the adults only aspect is such a plus and I wish that more hotels would do it.
Verified Expedia guest review

10/10 Exceptional

Ideal location with good motorway link and access
We had a superb Junior Suite on the seventh floor with lovely views from an open balcony across the golf coarse and to Benidorm and the sea beyond. Also we overlooked the well kept gardens and pools that made up the 'level', however the whole complex was well developed and of interest just like a village as the advert suggests. There were several resturants available but if you go out of season some are closed however the 24 hour room service was superb as was the quality. The Hotel we rated highly and would certainly stay there again.
Verified Hotels.com guest review

8/10 Very good

A gem away from the town
Having stayed at the Level for a week, I honestly wish I'd booked 2 weeks! The adults-only area was very peaceful, with plenty of sun loungers and pools for everyone to use. When we did want to go out into Benidorm, the staff were more than happy to help you make your way into town, phoning the taxi for you and suggesting destinations. A taxi into town will generally set you back 10-15 EUR, usually closer to 10.
Verified Expedia guest review