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Hotel Palacio de Moctezuma

3.5 star property
Mountain hotel with restaurant, near San Cristóbal de las Casas Cathedral

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Palacio de Moctezuma

Lobby sitting area
Exterior
Front of property
Desk, iron/ironing board, free WiFi, bed sheets
Lobby sitting area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Connecting rooms available
  • Non-smoking
  • Free parking
  • 24/7 front desk
  • Free WiFi
  • Restaurant
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • 24-hour front desk
  • Reception fireplace
  • Communal living room
  • Front desk safe
  • Luggage storage
  • Tour/ticket assistance
  • Porter/bellhop
  • Reception hall
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Free self-parking
The price is £39
includes taxes & fees
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Cable channels
Desk
Wardrobe
Daily housekeeping
  • 22 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Cable channels
Desk
Wardrobe
Daily housekeeping
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Cable channels
Desk
Wardrobe
Daily housekeeping
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Av. Benito Juárez 16, Corner with Francisco León Street, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Santo Domingo Handicraft Market - 4 min walk - 0.4 km
  • Café Museo Café - 4 min walk - 0.4 km
  • San Cristóbal de las Casas Cathedral - 6 min walk - 0.5 km
  • Plaza 31 de Marzo - 6 min walk - 0.5 km
  • Ciudad Cuauhtemoc - 13 min walk - 1.2 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 77 min drive

Restaurants

  • ‪El Tacoleto - ‬2 min walk
  • ‪Cacao Nativa - ‬2 min walk
  • ‪El Tostador - ‬2 min walk
  • ‪Luigui's Pizza - ‬1 min walk
  • ‪Hamburguezas de San Francisco - ‬2 min walk

About this property

Hotel Palacio de Moctezuma

Hotel Palacio de Moctezuma offers a great location, putting you within a short 10-minute walk of San Cristóbal de las Casas Cathedral. Guests looking for a bite to eat can visit Restaurante Noche Buena, which serves Mexican cuisine and is open for breakfast and lunch.

Languages

Spanish

At a glance

Hotel size

  • 53 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free secured, uncovered on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited (max. 8 spaces per unit)
  • Height restrictions apply for on-site parking
  • On-site garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–1:00 PM
  • Restaurant

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Fireplace in reception
  • Communal living room
  • Reception hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Sign language-capable staff
  • Handrails in stairwells
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Restaurante Noche Buena – This family restaurant specialises in Mexican cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 105 for adults and MXN 85 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Heating is available for an extra charge of MXN 200 per night

Parking

  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.

Also known as

Palacio De Moctezuma
Hotel palacio de Moctezuma Hotel
Hotel palacio de Moctezuma San Cristóbal de las Casas
Hotel palacio de Moctezuma Hotel San Cristóbal de las Casas

Frequently asked questions

Are pets allowed at Hotel Palacio de Moctezuma?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Palacio de Moctezuma?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Palacio de Moctezuma?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Hotel Palacio de Moctezuma?
Yes, Restaurante Noche Buena offers Mexican cuisine.
What's the area around Hotel Palacio de Moctezuma like?
Hotel Palacio de Moctezuma is in Zona Centro, a short 6-minute walk from San Cristóbal de las Casas Cathedral and 4 minutes' walk from Santo Domingo Handicraft Market.

Hotel Palacio de Moctezuma Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

very nice location, professional staff, clean, safe.
Magdalena, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice and friendly staff.
Tomas, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

ROBERTO, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mi experiencia en el Hotel Palacio de Moctezuma fue excepcional desde el momento en que llegué. El personal de recepción fue amable y eficiente, asegurándose de que mi registro fuera rápido y sin problemas. Las instalaciones del hotel estaban impecables y bien mantenidas, lo que contribuyó a una estancia cómoda y relajante. El servicio en todo el hotel fue ejemplar, con el personal siempre dispuesto a ayudar y asegurarse de que todas mis necesidades fueran atendidas. Desde el personal de limpieza hasta el equipo de conserjería, todos mostraron un alto nivel de profesionalismo y hospitalidad. El punto destacado de mi estancia fue la experiencia gastronómica en el restaurante del hotel. La comida era deliciosa y preparada con ingredientes frescos y de alta calidad. El personal del restaurante era atento y conocedor, recomendando platos excepcionales y asegurándose de que cada comida fuera una experiencia memorable. mi estancia en el Hotel Palacio de Moctezuma fue verdaderamente memorable gracias al excelente servicio y la deliciosa comida ofrecida en su restaurante. Sin duda, volveré en mi próximo viaje y lo recomendaré a familiares y amigos. 😊❤️
Nelson Javier, 1-night trip
Verified Expedia guest review

8/10 Very good

En general todo bien, la ubicacion excelente. El personal amable, el desayuno muy completo. Lo único malo fueron algunos huéspedes q tenían pláticas con voces muy fuertes alrededor de las 4am y no dejaban dormir.
Irma Laura, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Bonito hotel tipo hacienda bonitos jardines los cuartos muy decorados con balcón súper recomendado, su personal muy amables desde meseros recepcionistas y los de limpieza todos muy amables
Verified Expedia guest review

10/10 Exceptional

Me gustó mucho el estilo colonial, la habitación que me tocó fue en la primera sección del hotel, donde realmente pude apreciar los detalles arquitectónicos de las estructuras antiguas, considero que el precio está excelente respecto a la calidad de los servicios, además de que me queda prácticamente cerca de todo. Mi desayuno exquisito, doña Mari siempre atenta.
OMA, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Realmente la ubicación nos gusto, muy segura las instalaciones, cuenta con estacionamiento la atención de lo mejor real mente super recomendable. todo nos gusto
Carlos Enrique, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Realmente es una experiencia única, las instalaciones muy bonitas, el personal muy atento, rápido el acceso, cuentan con servicio de restaurante el cual es muy padre y la comida deliciosa, todo muy bien, lo recomiendo en su totalidad.
Carlos Enrique, 1-night romance trip
Verified Expedia guest review

2/10 Poor

No respetaron las condiciones de la reservación, en vez de adoptar una posición de prestador de servicio dijo que era abogado y que lo denunciara si quería, que acudiera a Profeco, que hoteles.com era el responsable de mi reserva, que el hotel no se hacia responsable de las reservas hechas en hoteles.com, quien sabe que tipo de relación hay entre hoteles.com y el hotel porque en el establecimiento dijeron que ellos tenían otros datos,yo tengo mí reserva y es la que cuenta y debieron respetar y no lo hicieron, dieron el tipo de habitación que quisieron y negaron los desayunos, dijeron que me podía ir si quería pero ya tenían los datos de mí tarjeta así que hubieran hecho el cargo por nada por lo que decidí obtener algo aunque fuera lo que les diera su gana
Jaime, 1-night family trip
Verified Hotels.com guest review