2/10 Poor
Feb 6, 2025
Let's start with what I didn't like..Upon arrival we were greeted with what should have been our butler but he was just definitely a sales person trying to solicit us to go to secrets cap cana for breakfast which is a time share. Ummm. No we are here for a vacation not a sales pitch. After we said no thanks we didn't see him again
He wasn't our butler ..We had preferred club which comes with a butler but we didn't have one at all the entire time. The preferred area didn't offer premium liquor which should have been provided instead they offered it for a sales price which is offensive. We have had the pleasure of having preferred club at Secrets Royal Beach and Breathless we were able to enjoy premium tequila like Don Julio at least for shots or drinks without having to buy the bottle which is why we paid for the upgrade.Let me not forget to mention our room was right above nightly entertainment.We had to endure that for the night before they changed our room which to me should have been an upgrade for the inconvenience. The one thing that I would say was good was the food. The environment is drab and gives a retirement feel.I'm 45 not 65 although I enjoy relaxing I like to be entertained as well. The beach was lack luster and had no readily present staff.Please overly consider ither options before staying here.
Anthony
Anthony, 3-night romance trip
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