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Hotel Helene

3.5 star property
Hotel with restaurant, near Lleras Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Helene

Premium Room | Premium bedding, down duvets, minibar, in-room safe
Front of property
40-inch Smart TV with cable channels, TV
Deluxe Room | Premium bedding, down duvets, minibar, in-room safe
40-inch Smart TV with cable channels, TV

Reviews

8.4 out of 10

Very good

Popular amenities

  • Non-smoking
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Restaurant
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Living plant wall
  • Luggage storage
Feel at home
  • Television
  • Daily housekeeping
  • Lift
  • Minibar
  • Premium bedding
  • Hairdryer
The price is £72
includes taxes & fees
12 Jan - 13 Jan 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Premium bedding, down duvets, minibar, in-room safe

Standard Double Room

Highlights

Air conditioning
Smart TV
Premium bedding
Down duvet
Rainfall showerhead
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room | Premium bedding, down duvets, minibar, in-room safe

Premium Room

Highlights

Air conditioning
Smart TV
Down duvet
Premium bedding
Separate bedroom
Rainfall showerhead
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

Highlights

Air conditioning
Smart TV
Down duvet
Premium bedding
Separate bedroom
Rainfall showerhead
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Tribe Medellín

Pet-friendly
Free WiFi
Restaurant
Connecting rooms available
9.2 out of 10, Wonderful, (152)
The price is £48
includes taxes & fees
12 Jan - 13 Jan 2025
Tribe Medellín
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About the area

Map
10a29 Cra. 40, Medellín, Antioquia, 050021

What's nearby

  • Lleras Park - 1 min walk
  • Poblado Park - 5 min walk
  • Medellín Clinic - El Poblado - 9 min walk
  • Oviedo Shopping Center - 20 min walk
  • Santafé Mall - 4 min drive

Getting around

  • Medellín (MDE-José María Córdova Intl.) - 34 min drive
  • Poblado Station - 18 min walk

Restaurants

  • ‪Ajiacos Y Mondongos El Poblado - ‬1 min walk
  • ‪Alambique - ‬2 min walk
  • ‪Desayunadero La 10 - ‬2 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk

About this property

Hotel Helene

When you stay at Hotel Helene, you'll be in a fantastic location, only a five-minute walk from Lleras Park and Poblado Park. Also, Santafé Mall and Botero Plaza are within a short drive. Fellow travellers say good things about the helpful staff and location.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:00 AM–8:30 AM
  • Restaurant
  • Private dining
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Luggage storage
  • Romance packages

Facilities

  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 230
  • Visual fire alarm
  • Well-lit path to entrance
  • Step-free path to entrance
  • 1 steps to reach property
  • Smooth flooring in room
  • Tile flooring in room

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down duvet
  • Premium bedding

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Champagne service
  • Meal delivery service
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Full breakfast is offered for an extra charge of approximately COP 25000 to 50000 per person
  • Late check-in between 10:00 PM and 5:00 AM can be arranged for an extra charge of COP 100000

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and outdoor lighting on-site.
This property accepts credit cards and cash.

Also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

Does Hotel Helene offer free cancellation for a full refund?
Yes, Hotel Helene does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Helene?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Helene?
Sorry, there's no on-site parking at Hotel Helene.
What are the check-in and check-out times at Hotel Helene?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
Are there restaurants at or near Hotel Helene?
Yes, there's an on-site restaurant.
What's the area around Hotel Helene like?
Hotel Helene is a short 1-minute walk from Lleras Park and 5 minutes' walk from Poblado Park. Travellers say that this hotel is in a good location.

Hotel Helene Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Daniel, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amanda, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Henry, 5-night trip
Verified Hotels.com guest review

4/10 Fair

A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Jeffrey, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Excelente hotel, muy buena localización y el personal muy atento. Recomendable
Angel, 7-night trip
Verified Expedia guest review

6/10 Good

NO lo dejen perder
Luego de habernos hospedad en 4 ocasiones en el Hotel, hemos tenido una experiencia NO muy buena. Estuvimos 3 noches sin aire, aunque avisamos, nunca fue resuleto. Tuvimos que pedir limpiaran los bordes de la ducha, ya que estaban en muy mal estado. El agua se sale muy fácil del área de la ducha. Lamentable tener que comentar esto, ya que he recomen dado bastante el hotel, porque nos gusta la ubicación, decoración y trato del personal. Por Último, ya es tiempo de cambiar las toallas.
Rolando, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Hector, 1-night business trip
Verified Expedia guest review

2/10 Poor

NOTHING TO LIKE ABOUT THIS HOTEL UNFORTUNATELY MY SELECTION WAS BASED ON A FEW GOOD REVIEWS BUT, I SHOULD HAVE "LISTEN" TO THE BAD REVIES WHICH ARE EXACLY WHAT I HAVE EXPERIENCED: NO WORKING AC, NO WORKING SHOWERS, ROOM FLOOR FLOODING, POOR LIGHTNING, DARK ROOMS, EXTREMELY EXPENSIVE FOR THE LOW QUALITY OF SERVICES RENDED. OVERCHARGED$$$ DO NOT WASTE YOUR TIME AND MONEY STAYING THERE. YOU WILL GET BETTER SAME AREA, FOR HALF OF PRICE.
Jorge A, 14-night trip
Verified Expedia guest review

10/10 Exceptional

The service here is excellent! Thank you for the warm welcome!
CrisJoel, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

DANIEL, 1-night trip
Verified Orbitz guest review

4/10 Fair

Cuidado! Tuve que cambiar mi habitación porque me da claustrofobia y el joven que me atendio(hombre) me cobró $90 americanos y en efectivo porque me dijo que no podía cobrarlo con tarjeta y al otro día otra pareja que nos acompañaba cambió la habitación y no le cobraron nada. Siento que me estafó y cuando lo notifiqué nadie hizo nada. Muy mal! Que se quieran Aprovechar.
Nel, 4-night family trip
Verified Expedia guest review

8/10 Very good

Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Nano, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Digna, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Valeria, 3-night trip
Verified Expedia guest review

10/10 Exceptional

David, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.
Melissa E., 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

I love the styling and vibe. Modern and class. Rooms small but well laid out. Comfortable memory foam bed.
Hamish, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice and cozy
ONEIL, 3-night trip
Verified Expedia guest review

6/10 Good

ac dint work a littel onsafty cros the road is headache and lot of people asking for money and it get annoying
Edward Danilo, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Rolando, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Very clean, great staff, good location, the room need more light other then that very good.
Yashira, 3-night trip
Verified Expedia guest review

8/10 Very good

If You Want a Bed and a Shower, This is The Place
The room was very quaint (tiny) and the towel rack (aka bed) was just inches away from the shower door. My suitcase fit nicely on the stand by the door and I was easily able to squeeze in and out the door each day. The breakfast was terrific in a little cafe across the street. Service was good and the staff was very helpful.
Steven, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Perfectly Adequate, but far from Perfect
The Hotel itself is very nicely decorated; modern, chic, very slick. But there were issues, all minor-ish. While the hotel staff was friendly they were not always the easiest to communicate with. They were always around but not usually at the desk and most did not or would not speak English. I've never stayed at a hotel where the staff was so reluctant to speak English to a traveler they knew spoke VERY limited Spanish. This really didn't negatively impact our stay but it was noticeable and frustrating at times. The other issue was that the room air conditioning was just simply inadequate. Another couple left as I was checking in due to this. The morning sun coming through the single pane glass was brutal even with the thick blackout curtain over it. It didn't even cool down that much once the sun crested the top of the building. Staff brought us a fan which was an absolute life-saver. On any day that wasn't cloudy it was barely tolerable without it. Convenient location also meant VERY loud especially on the weekend nights. Again the single pane glass did no favors to the hotel here either. The building is 4 houses down off the main drag but you could hear every single car from the room. Bring earplugs. Other small issues: very little place to put clothes, no drawers or armoire, and just a tiny place to hang a couple shirts behind the mirror. The light fixture above the vanity dripped water. A lot of small issues that didn't ruin the trip at all but added up to just 'ok'
Will, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel was really good, just need better AC units
Jorge, 1-night family trip
Verified Expedia guest review