6/10 Good
2 Feb 2025
Still half finished and not managed very well.
We stayed here last year very shortly after it opened so found some of the half-finished aspects amusing and forgave some of the disorganised management... But a year on, sort it out! Bits of the outside of the building are missing with cladding hanging off and insulation poking out (keep your eyes closed when you arrive to avoid immediate disappointment). Lifts still not working. Poorly managed estate, no attempts made to clear snow. Icy entrance flooded and frozen, no rubber mats for guests entrance, amusing though it was to watch the chuckle brothers attempt to resolve the issue though. Dead christmas trees dumped everywhere. Fire alarm was shambolically dealt with. Checkout mayhem, with 2 stresses ladies on reception. It's a real shame as the location is amazing and the rooms, once you've run the icy gauntlet to get there, are spacious, modern and well equipped. We still had a great time, but this is an honest review so others can not be disappointed or if they are going to get upset by these things.... Some simple fixes and guests could be blown away with the experience.
Edward
Edward, 7-night family trip
Verified Hotels.com guest review
