10/10 Exceptional
Nice hotel
Catherine
Catherine, 1-night trip
Hotel de Bourgtheroulde, Autograph Collection
Luxury hotel with spa, near Gros Horloge
In the heart of Rouen, Hotel de Bourgtheroulde, Autograph Collection offers a luxurious retreat with an art gallery, designer stores on site and 18 holes of golf. Unwind at Spa du Drap d'Or or indulge in a meal at L'Aumale brasserie. Enjoy indoor pool access and free WiFi in your room. Previous guests rave about the helpful staff.
Wonderful
Popular amenities
- Electric vehicle charging point
- Bar
- Pool
- Parking available
- Pet-friendly
Main amenities (12)
- Daily housekeeping
- Restaurants and bar/lounge
- Full-service spa
- Indoor pool
- Breakfast available
- Fitness centre
- Sauna
- Steam room
- Valet parking
- 24-hour room service
- Massage/treatment rooms
- 4 meeting rooms
For families (6)
- Free cots/infant beds
- Private bathroom
- Garden
- Terrace
- Daily housekeeping
- Laundry facilities
£152
includes taxes & fees
16 Nov - 17 Nov
Why we love this property
Tranquil spa retreat
The full-service spa offers daily treatments from aromatherapy to facials. After pampering, guests can enjoy the sauna, hot tub, or stroll through the garden.
Artful luxury escapade
Immerse in culture at this luxury hotel with an art gallery and curated decor, then dine at the pool-view restaurant in the heart of the historical district.
Taste sensations galore
Culinary adventures await at this hotel's restaurant and bar. The buffet breakfast offers vegan and vegetarian options for a delicious start to each day.
Room options
Check availability for these dates
Showing 8 of 8 rooms
Modern Double Room
Very good
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hairdryer
Bathrobes
- 20 sq m
- Sleeps 2
- 1 Double Bed
Prestige Suite
Exceptional
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Hairdryer
- 40 sq m
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Traditional double room, 1 king size bed
Wonderful
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hairdryer
Bathrobes
- 25 sq m
- Sleeps 2
- 1 King Bed
Privilege Double Room city view
Excellent
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hairdryer
Bathrobes
- 30 sq m
- Sleeps 2
- 1 King Bed
Traditional Double Room
Wonderful
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Hairdryer
- 20 sq m
- 1 bedroom
- Sleeps 2
- 1 Double Bed
Traditional Twin Room
Very good
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Hairdryer
- 20 sq m
- 1 bedroom
- Sleeps 2
- 2 Single Beds
Privilege Double Room Courtyard View
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Hairdryer
- 18 sq m
- 1 bedroom
- Sleeps 2
- 1 Double Bed
Privilege Double Room city view
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hairdryer
Bathrobes
- 20 sq m
- Sleeps 2
- 1 Double Bed
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About the area
15 Place de la Pucelle, Rouen, Seine-Maritime, 76000
About this property
Hotel de Bourgtheroulde, Autograph Collection
Adjacent to a golf course, Hotel de Bourgtheroulde, Autograph Collection is a great choice for a stay in Rouen. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, facials or aromatherapy. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers say good things about the helpful staff and overall property condition. The property is only a short walk to public transportation: Palais de Justice Tram Station is 4 minutes away.
At a glance
Property amenities
Room amenities
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Hotel de Bourgtheroulde, Autograph Collection Reviews
Wonderful
9.6
Cleanliness
9.4
Location
9.2
Staff & service
9.0
Eco-friendliness
9.4
Property conditions & facilities
What guests liked
- The spa facilities offer a luxurious and relaxing experience with modern comforts. (6 reviews)
- Breakfast offers a bounty of delicious options. (4 reviews)
From real guest reviews summarized by AI.Popular mentions
Service staffRoomLocationBuildingBarBreakfastViewCarLobbyShower10/10 Exceptional
Hotel was nice, spacious with children. The butler service was incredible
RAMON
RAMON, 1-night trip
10/10 Exceptional
The staff are friendly & capable, the breakfast is superb, the building has special character, and the location is 11/10.
Geoff
Geoff, 2-night trip
8/10 Very good
Great location and very comfortable.
Michael
Michael, 1-night trip
10/10 Exceptional
You had the most comfortable bed of all the hotels we stayed at. Also, you were friendly, and the building was gorgeous and in an excellent location.
Deborah
Deborah, 1-night trip
8/10 Very good
Lovely hotel which is very convenient just off the main square. However was difficult to find parking and room was somewhat dated.
Yin
Yin, 1-night trip
6/10 Good
Lift out of order, sauna out of order, jacuzzi unavailable, very slow service in the bar.
Very comfortable and stylish room. Staff very polite and helpful. The hotel just doesn’t seem to be very well managed
Peter
Peter, 3-night trip
8/10 Very good
Walking is good
Dokyun
Dokyun, 1-night trip
10/10 Exceptional
Wonderful location. Loved the juxtaposition of gothic ornate with modern. Many dining options around. Large comfortable rooms. Loved our stay here.
Wendolyn
Wendolyn, 1-night trip
10/10 Exceptional
Everyone was spectacular!! All your staff was pleasant and went well beyond to make sure we had a wonderful stay.
Virginia
Virginia, 3-night trip
10/10 Exceptional
Beautiful hotel
Excellent service at front fesk
Rami
Rami, 1-night trip
8/10 Very good
For a 5 star hotel it was a little tired…it was more like a good 4 star hotel…
Charlotte
Charlotte, 1-night trip
10/10 Exceptional
Luxury stay at affordable price!
Amazing hotel in a historic building. Lovely room. Great Restaurant Large spa. Centrally situated in Rouen.
Alex
Alex, 2-night trip
10/10 Exceptional
I know my husband responded but the hotel was amazing , the staff are so friendly and helpful and Rouen is beautiful with an amazing centre , can’t thank the staff enough as we both turned up tired and with a rotten cold and they just made us so welcome thankyou
Sarah
Sarah, 1-night trip
10/10 Exceptional
A perfect hotel right in the centre of Bordeaux. Service is outstanding
Martinus
Martinus, 2-night trip
10/10 Exceptional
We highly recommend. The property is beautiful and is conveniently located to the old town. Staff were friendly and efficient. The bar and courtyard are amazing.
Lincoln
Lincoln, 2-night trip
4/10 Fair
Very Hot / Long trek to my room
My room was in an old part of the hotel that was connected in a very bizarre way. I had to go down 6 stairs, up the elevator to the 2nd floor, up 6 stairs, down the hall, down 12 stairs, down another hall to a second elevator, up to the 2nd floor (yes, again) through a doorway and finally to my room....it was crazy. The air conditioning didn't work and they offered me a fan (didn't offer to fix it) which I had to request again. I should have insisted on a new room.
Sheri
Sheri, 6-night trip
8/10 Very good
Beautiful and charming hotel in a great location for exploring Rouen and surrounding areas. The staff were very friendly and very helpful. Valet parking worked well and was much appreciated.
Lovely room with the turret bathroom fulfilling my childhood dreams! Some attention to detail needed as room was a little tired looking in places (carpet had stains on).
The big negative was that having emailed in advance to ask about vegan breakfast options, I was assured that the hotel catered for all dietary needs. It did not. The only thing I could eat for breakfast was fruit - there were no plant based yogurts, milks or any bread that was suitable for vegan diet. I did ask several different staff but in the end we drove to a Carrefour and bought plant-based yogurts, cheese and bread, so that I could eat something other than fruit for breakfast. This was disappointing for a hotel of this standard, when everything else about it was lovely.
Linda
Linda, 4-night trip
4/10 Fair
I just can't believe this hotel manage to get a 5 star status.
I went to the toilet next to the lounge area.
3 cuticles did not have any toilet papers so I had to use toilet paper from disabled persons' toilet. There is no hand wash area inside the women's toilet so you will have to get out from there and go the common wash area. Only one place you can wash your hand inside the women's toilet was again, disabled person's cubicle and there was no soap.
One of the cubicle had some poo running over the toilet and it was just too gross to even take a picture to complain.
How on earth 5 star hotel run the property this terribly?
I was just so disgusted by the scene and very offended that this is a so called 5 star hotel.
Again, the hotel does not reserve any restaurant table for a staying guest.
Verified traveller
1-night trip
8/10 Very good
Superbe hôtel personnel très agréable le seul point négatif serait la piscine vraiment très froide
laetitia
laetitia, 1-night trip
10/10 Exceptional
Truly Wonderful Hotel
Best hotel of my life. None better!!!!
Warren
Warren, 1-night trip
10/10 Exceptional
Historic Building Converted to Hotel
Described as a "Flamboyant Gothic House" built in the 16th century, now converted to a hotel right in the middle of the historic part of Rouen. Seemed as if rooms (particularly ours, room 110) were carved out of available space- not our typical business hotel room but quite enchanting. Beautiful public spaces and excellent cleanliness. Staff were extremely helpful, moving our car to their lot and helping with luggage.
Negatives were not enough power outlets in the room and limited things to do in Rouen. Natural history museum was closed for renovations, which we found out after a long walk. Don't think Rouen is worth another visit.
Lee K.
Lee K., 3-night trip
8/10 Very good
Tout est dans la description
Prix 5 étoiles mais rien de bien foufou par rapport à un bon 4 étoiles. En prime, notre chambre n’était pas prête à l’heure.
Olivier
Olivier, 1-night trip
10/10 Exceptional
Magnifique
Séjour très agréable. Personnel très poli et à l'écoute.
La piscine est parfaite, les façades de l'hôtel sont magnifiques. Le meilleur hôtel de Rouen pour nous.
Verified traveller
3-night trip
10/10 Exceptional
Absolutely outstanding! The staff were warm and attentive, the room was spotless and comfortable, and every detail felt thoughtfully planned. The food was delicious, the location perfect, and the overall atmosphere relaxing. I couldn’t have asked for a better stay—highly recommended!
KRISTINA
KRISTINA, 2-night trip
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