The hotel is good at location and own a excellent facilities. However, the software - service is poor and bad. I was arranged to live in second floor and no one help me to put the baggage upstairs, while they did understand my wife is pregnancy. Meantime, the room had some sticky things on the floor when I move in. The check in is also not flexible , I can only get into my room after 5. Last but not least, I had booked a room for 4 ppl. However, one softbag was made instead a real bag. It made my family feel very disappointed.