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InterContinental Bali Sanur Resort, an IHG Hotel

5.0 star property
Upmarket beachfront resort with spa, near Sanur Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for InterContinental Bali Sanur Resort, an IHG Hotel

Bar (on property)
On the beach, white sand, free beach cabanas, sun-loungers
Couples treatment room(s), hot tub, steam room, body treatments
Private pool
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Non-smoking
  • Bar
  • Connecting rooms available
  • Airport transfer
  • Pool
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Fitness centre
  • Steam room
  • Free use of bicycles
  • Free beach cabanas
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
The price is £178
includes taxes & fees
14 Jan - 15 Jan

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Junior Suite, 2 Single Beds, Ocean View

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Junior Suite, 2 Single Beds, Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, 3 Bedrooms, Garden View (Pool)

Private pool

Villa, 3 Bedrooms, Garden View (Pool)

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 408 sq m
  • Sleeps 8
  • 3 Single Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

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Junior Suite, 1 King Bed, Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Garden View (Pool)

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Villa, 2 Bedrooms, Garden View (Pool)

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 308 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Presidential Villa, Ocean View, Beachfront

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Presidential Villa, Ocean View, Beachfront

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 937 sq m
  • Ocean view
  • Sleeps 6
  • 2 Single Beds and 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Garden View

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Junior Suite, 2 Single Beds, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 136 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

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Junior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed, Garden View

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Junior Suite, 1 King Bed, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 136 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View (Pool)

Premium bedding, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Garden View (Pool)

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 308 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Ocean View (Spa)

Suite, 1 Bedroom, Ocean View (Spa) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Ocean View (Spa)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 157 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View (Spa)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Garden View (Spa)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 157 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

2 restaurants, breakfast, lunch, dinner served; Indonesian cuisine

Hyatt Regency Bali

Pool
Spa
Free parking
Free WiFi
9.2 out of 10, Wonderful, (685)
The price is £121
includes taxes & fees
30 Jan - 31 Jan
Hyatt Regency Bali
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About the area

Map
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali, 80227

What's nearby

  • Mertasari Beach - 2 min walk
  • Sanur Beach - 3 min walk
  • Sindhu Beach - 3 min drive
  • Sanur Night Market - 4 min drive
  • Kuta Beach - 26 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 25 min drive
  • Airport pickup service

Restaurants

  • ‪Massimo - ‬2 min walk
  • ‪Lilla Pantai - ‬6 min walk
  • ‪Place 2 be - ‬3 min walk
  • ‪Warung Pantai Semawang - ‬2 min walk
  • ‪SALA Bistro Bali - ‬5 min walk

About this property

InterContinental Bali Sanur Resort, an IHG Hotel

At InterContinental Bali Sanur Resort, an IHG Hotel, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll be within a five-minute walk of Sanur Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Layang-Layang, one of 3 restaurants, serves Indonesian cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include a rooftop terrace, a free kid's club and a beach bar. Fellow travellers say great things about the helpful staff.

Languages

Dutch, English, Indonesian

At a glance

Hotel size

  • 120 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Free on-site motorhome/coach/lorry parking
  • On-site parking is limited

Transfers

  • Airport pickup on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Use of nearby fitness centre
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2013
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Fitness centre
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 80
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Tile flooring in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate dining area
  • Separate living room

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The Spa has 7 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Dining

Layang-Layang – Overlooking the garden, this restaurant specialises in Indonesian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Nyala Beach Club and Gril – This beachfront seafood restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Pier Eight – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 300000 for adults and IDR 150000 for children
  • Airport shuttle service is offered for an extra charge of IDR 508200 per vehicle. Maximum occupancy 3
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for IDR 1052700.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Guests under 3 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a security system on-site.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Bali Regent
Fairmont Sanur Beach Bali Resort Denpasar
Regent Bali Hotel
Regent Bali Hotel Sanur
Regent Bali Sanur
Fairmont Sanur Beach Bali Hotel
Fairmont Bali Hotel
Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali Denpasar
Fairmont Sanur Bali Denpasar
Fairmont Sanur Beach Bali Suites Villa Resort Denpasar
Fairmont Sanur Beach Bali Suites Villa Denpasar
Resort Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites Villa
Denpasar Fairmont Sanur Beach Bali Suites & Villa Resort
Resort Fairmont Sanur Beach Bali Suites & Villa
Fairmont Sanur Beach Bali Suites Villa Resort
Regent Bali
Fairmont Sanur Beach Bali
Fairmont Sanur Bali Suites

Frequently asked questions

Does InterContinental Bali Sanur Resort, an IHG Hotel offer free cancellation for a full refund?
Yes, InterContinental Bali Sanur Resort, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at InterContinental Bali Sanur Resort, an IHG Hotel?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.
Are pets allowed at InterContinental Bali Sanur Resort, an IHG Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at InterContinental Bali Sanur Resort, an IHG Hotel?
Yes, there's free self and valet parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by InterContinental Bali Sanur Resort, an IHG Hotel?
Yes, a shuttle from the airport to the hotel is available. The charge is IDR 508200 per vehicle.
What are the check-in and check-out times at InterContinental Bali Sanur Resort, an IHG Hotel?
You can check in starting at 3 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at InterContinental Bali Sanur Resort, an IHG Hotel and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. InterContinental Bali Sanur Resort, an IHG Hotel also has a steam room, spa services and an arcade, as well as a picnic area and a garden.
Are there restaurants at or near InterContinental Bali Sanur Resort, an IHG Hotel?
Yes, there are 3 on-site restaurants, featuring al fresco dining, Indonesian cuisine and garden views.
Does InterContinental Bali Sanur Resort, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around InterContinental Bali Sanur Resort, an IHG Hotel like?
InterContinental Bali Sanur Resort, an IHG Hotel is a short 3-minute walk from Sanur Beach and 2 minutes' walk from Mertasari Beach.

InterContinental Bali Sanur Resort, an IHG Hotel Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Good, but could be better
Our stay at the InterContinental was nice, however I could not give it 5 stars because checking in was problematic, and the beach was not cared for very well (seaweed was not cleaned up, unlike surrounding hotels). It may have simply been a bad day, but check in was heavily delayed!! Also the beach is quite nice but unlike the surrounding hotels, the seaweed was not cleaned up, which was a shame. The food was good, the service was fantastic, and their spa is wonderful. The pool is actually one of its best features. The rooms are beautiful and the beds were the best throughout our entire trip (3 weeks). However, their products (shampoo/bodywash/lotion) could use some updating…..you would expect a 5 Star establishment to use better quality, if not Sensatia. Finally, the weights in the gym could also be updated. Overall, still a really pleasant stay, and we did enjoy the service, grounds and facilities.
3-night trip
Verified Hotels.com guest review

4/10 Fair

Sara, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nikita, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

CHARLIE, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great rooms and location.
Peter Martin, 6-night trip
Verified Expedia guest review

10/10 Exceptional

OMG. This hotel was amazing. It was toght on the beach and near all.ttprs of restaurants and bars. It is also right on the boardwalk. The pools are amazing. The breakfast was also amazing, i recommend adding breakfast to your stay. The staff was perfection
CHARLIE, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

The F&B staff completely incompetent. Really polite staff but just couldn’t do the job or insufficient training. Waiting over 40mins for Breakfast and poached eggs turned up as boiled go on and on but F&B was terrible. I also fell outside at the front entrance as water everywhere without appropriate signage I said at checkout experience wasn’t good the staff didn’t have the decency to ask why!! Enough said to be honest.
Shanaz, 3-night family trip
Verified Expedia guest review

6/10 Good

Great location and wonderful staff. The team there are friendly and could not do more to help. The property is overall very tired and needs real work to get it up to a proper standard. The hot water is hit and miss, the decking areas are in poor repair and tripping hazards are everywhere. The sheets and pillow cases should be changed more frequently, shower supplies are not replenished and tiles in the bathroom are literally crumbling away. We will not be back to this hotel any time soon and would rate the overall experience as far short of the cost of it. This is at best a 3.5 star location for us. The cost of our stay was simply far too expensive for the experience that we had. We cannot praise the staff enough here. They were all warm, welcoming and personable at every turn. We shall call in to say hello and thank them again for their kindness and hard work next time we are in Bali. We will not be staying with any InterContinental properties in the future after this experience.
BRIAN, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Liked the patio space.
Beth, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

We loved our stay here, the staff were all wonderful. Would definitely come back
Brooke, 3-night family trip
Verified Wotif guest review

8/10 Very good

The hotel location was good. Overall the hotel was very good. Just an unfortunate experience at check in which resolved quickly
Carl John, 7-night romance trip
Verified Expedia guest review

6/10 Good

Breakfast staff were nice
mario, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Naffissa, 2-night trip
Verified Expedia guest review

8/10 Very good

We loved our stay at the intercontinental. The staff were lovely. The room was quiet and very comfortable. Some things need a little updating but overall it was great. The beach acsess to many fantastic restaurants was great too.
kerrie, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Intercontinental sanur
Beautiful hotel and wonderful staff, rooms are massive, breakfast is excellent with many items to choose from as well as ala carte menu to choose from, only downside is some of the communal areas are starting to require some tlc
Andrew, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property. Spa rooms with daily 1 hour massage are quite the perk. Staff is friendly and welcoming.
Daniel, 12-night romance trip
Verified Expedia guest review

6/10 Good

Its a nice resort but is lacking something - no character or style? I found it very plain, boring and cold atmosphere. Check in and check out was fast and easy, rooms are big but I felt wasted with the outdoor seating area as its so hot and humid in Bali. The air con is in the room only, theres glass sliding doors that seperate the room and seating area. The air con was a challenge to use - either got too hot when not on or too cold when on, couldnt find the right temperature at night whilst sleeping. Kepy waking up sweating or shaking and had to keep re-adjusting the temperature. Breakfast was included and excellent = range, variety in asian dishes, western, fruits, breads and pastries. Security is top notch on the street for main entrance and the back entrance to the beach is manned as well. It was a nice experience staying here, not unpleasant, but unfortunately, I wouldnt stay here again - mainly because its so expensive for what you get.
Thi Thanh Phuong, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

the beach by the resort was not clean at all and there were a lot of plastic cups and bottles. Also, a lot of dead grass
Taha, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful stay
Beautiful Hotel Welcoming staff and great amenities Lovely location on the beach
Adam, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Not living up to the brand
We stayed at the hotel for 5 nights in a 2 bedroom villa. The general feeling of the hotel is that it is pretty run down. Chipped paint, lamp falling out of ceiling, broken tiles. * During our stay we saw the roofing to the pool collapse into the pool probably due to poor maintenance * we had at least 10 mosquitos per night in our kids bed room * the private pool at the villa was full of mosquitos so not really usable with young children. * noticed quite a lot of cobbweb in corners which makes one wonder how well the cleaning is done. * buggies would arrive with wet seats and even if pointed out staff wouldn’t offer to dry them. * concierge was generally not helpful at all as they are not allowed to recommend anything only help to book. I was told to look things up on the internet myself which kind of defeats the purpose of asking someone local * quality of breakfast is ok but fruits consistently not ripe and very little variety In general I think there are other better options of looking for resort on Bali.
TM, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.
haibin, 3-night trip
Verified Expedia guest review

6/10 Good

Terrific staff . Terrible area and the beach is awful covered in seaweed . Hotel is old no more than 3 stars . If your on holiday I would recommend new hotels in better areas with decent beaches
Paul, 12-night trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely beautiful stay at the intercontinental!
Loved this hotel and the location of Sanur. Very friendly and helpful staff.
Lisa, 6-night trip
Verified Hotels.com guest review

6/10 Good

The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.
Emmanuel, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great Family Accommodation
It's a great hotel for families, they have a great range of activities.
2-night family trip
Verified Hotels.com guest review