I'll start this review by saying that I would definitely stay here again. The hotel is convenient for the business I do in Tuzla and even though it is, if it were not to my liking, I would find somewhere else to stay. So, potential guests, have no fear. However, some improvements need to be made. For a start, the practice of routinely telling arriving guests that they have been upgraded to a suite should stop. Especially since I have booked a suite and they will know this in any case. Secondly, the room service needs to be improved. On the four consecutive nights I stayed I never had my room fully serviced. Day one you get your minibar refreshed but no bed made, no bathroom cleaned. Day two you get bed made, bathroom cleaned, but no minibar refreshment. And so it goes. Room service orders are frequently mis-delivered. In other words you don't get quite what you ordered eg. buffalo mozzarella is delivered as mozzarella and avocado salad. Which is sort of fine unless you hate avocado. But, that said, these are niggles and can be fixed. The hotel staff are generally very good. The place is very clean and well kept. Gym equipment is excellent. The food itself is delicious and well prepared. I would definitely recommend the hotel to other guests but with a caveat; be prepared for some minor inconsistencies.