8/10 Very good
2 Jan 2025
Hopefully front desk service will improve
When we first arrived we were greeted very warmly and were advised the room was not ready, it was ok because we were early. We were told we would get a call when it was. We never received a call and went back after 4pm. We were greeted by a very disgruntled front desk person who said " sorry I didn't have time to call you I was too busy correcting other peoples mistakes" There was a housekeeper at the front desk also who he was talking to about what rooms she had to finish. He then went on to tell us that all the front desk staff were reprimanded by the boss who wasn't there.
All of this was so very unprofessional. It made us very uncomfortable. There was no need to talk about all the personal business problems about staff. We avoided the front desk after that.
Kimberly
Kimberly, 2-night trip
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