Schenectady, NY (SCH-Schenectady County) - 22 min drive
Hudson, NY (HCC-Columbia County) - 41 min drive
Albany International Airport Station - 9 min drive
Albany-Rensselaer Station - 14 min drive
Schenectady Station - 17 min drive
Restaurants
The Standard Restaurant and Lounge - 6 min walk
Starbucks - 6 min walk
Dave & Buster's - 7 min walk
McDonald's - 1 min drive
Cinnabon - 6 min walk
About this property
Tru By Hilton Albany Crossgates Mall
Tru By Hilton Albany Crossgates Mall puts you within a 10-minute drive of University at Albany and Colonie Center Mall. The indoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness centre. Fellow travellers say good things about the helpful staff and breakfast.
Languages
English
At a glance
Hotel size
96 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets allowed (dogs and cats only, 2 total)*
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Free breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area
Barbecue grills
Free reception (selected days)
Shared microwave
Snack bar/deli
Water dispenser
What to do
Pool table
Bike rentals nearby
Hiking/biking trails nearby
Horse riding nearby
Downhill skiing nearby
Snowboarding nearby
Working away
24-hour business centre
Meeting rooms
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Facilities
Built in 2018
Fireplace in reception
Television in common areas
Fitness centre
An indoor pool
Banquet hall
Outdoor furniture
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Closed-captioned TV
Phone accessibility kit
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
Smart television
Premium digital channels
Home comfort
Climate-controlled air conditioning and heating
Iron/ironing board
Sleep well
Blackout curtains
Premium bedding
Free cot/infant bed
Freshen up
Private bathroom
Bath or shower
Eco-friendly toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Free WiFi and wired internet
Free local calls
Food and drink
Microwave
More
Housekeeping (on request)
Eco-friendly toiletries
LED light bulbs
Recycling
Fees & policies
Refundable deposits
Breakage deposit: USD 150 per stay
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
On-site parties or group events are strictly prohibited.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany
Frequently asked questions
Does Tru By Hilton Albany Crossgates Mall offer free cancellation for a full refund?
Yes, Tru By Hilton Albany Crossgates Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Tru By Hilton Albany Crossgates Mall?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.
Are pets allowed at Tru By Hilton Albany Crossgates Mall?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Tru By Hilton Albany Crossgates Mall?
Yes, there's free self parking.
What are the check-in and check-out times at Tru By Hilton Albany Crossgates Mall?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Tru By Hilton Albany Crossgates Mall?
No, this hotel doesn't have a casino, but Rivers Casino & Resort (18-min drive) is nearby.
What is there to do at Tru By Hilton Albany Crossgates Mall and nearby?
During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness centre.
What's the area around Tru By Hilton Albany Crossgates Mall like?
Tru By Hilton Albany Crossgates Mall is a short 9-minute drive from Albany, NY (ALB-Albany Intl.) and 5 minutes' walk from Crossgates Mall.
Tru By Hilton Albany Crossgates Mall Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
22 Dec 2024
I had a great experience here love this place definitely coming back
Hennessy
Hennessy, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Dec 2024
Mark
Mark, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Nov 2024
computer for credit cards down at registration.
Mary
Mary, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Nov 2024
Louis-Gabriel
Louis-Gabriel, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
26 Nov 2024
David
David, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Nov 2024
Jackie
Jackie, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 Nov 2024
Thomas
Thomas, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 Nov 2024
Great confort and customer services from front sta
We had a fast check in great customer services. The breakfast was excellent, but the housekeeper knocked on my door and bust through the door. The towels were not good, they were ripped and some had holes in them. But overall the place was beautiful and the front desk staff was so welcoming! Im coming back with my own bath towels.
Shacora
Shacora, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 Nov 2024
Tanya
Tanya, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Nov 2024
Amy
Amy, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
23 Oct 2024
Barbie
Barbie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Oct 2024
Ny trip!
Gino
Gino, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 Oct 2024
Álvaro
Álvaro, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Oct 2024
Robert
Robert, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Oct 2024
Minsoo
Minsoo, 2-night business trip
Verified Hotels.com guest review
8/10 Very good
30 Sept 2024
Joan
Joan, 1-night trip
Verified Hotels.com guest review
2/10 Poor
24 Sept 2024
Cleaning staff absolutely beating down my door several times throughout the morning, WHILE I had the do not disturb sign up. I'm talking 3-4 hours before checkout. Ridiculous. Will never go again just for that reason.
Dean
Dean, 2-night trip
Verified Expedia guest review
6/10 Good
23 Sept 2024
Good low cost option for soccer teams and young families, but I would prefer an upscale option. On the plus side, the room was clean and bed firm enough. However, it felt barren with only an office chair for seating. There wasn't even a stand to put your luggage on. The building had a cheap feeling; it looked new but the wallpaper was peeling in the bathroom and halls. I could hear the people in the room above pacing at 4am. The elevators were busy as they served two hotels (Tru and Homewood Suits). The included breakfast had very limited options, and some of it was inedible, like the over cooked powered eggs and old fruit.
Cynthia
Cynthia, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 Sept 2024
Brian
Brian, 2-night trip
Verified Hotels.com guest review
2/10 Poor
17 Sept 2024
The TV system was down the entire stay even though they were telling people it would be fixed any minute. Very loud noises in hallways all night. Flashing light in room blinking several times per minute. Floors were not clean. Too minimalistic for my comfort in the room, hardly any furniture
Steven
Steven, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 Sept 2024
Breakfast was amazing
Naketa
Naketa, 1-night family trip
Verified Orbitz guest review
10/10 Exceptional
15 Sept 2024
Robert
Robert, 1-night trip
Verified Expedia guest review
10/10 Exceptional
15 Sept 2024
awesome staff
Bonnie was very gracious friendly and made everything go smoothly