2/10 Poor
30 Aug 2024
Awful experience booking with you, I lost arount $300, how such a big company like expedia deal with this type of hotels, I was suppose to celebrate my girlfriend birthday there, I booked the hotel on the 7th afternoon intentionally for the next day Aug 8th, your system beside it was late afternoom never show any warning and let me do it, 2 hours later I saw it was wrong, I call the hotel, I contact you guys in Expedia, no one could help me to get my money, this is such a bad experience, how come after I saw the mistake and call no body could help me, it was a genuine mistake and I try to fix it, you could not do it, you say hotel will auth the refund and hotel said you as platform would do it. This is really awful, no even rebooking no even half refund was offer for it. The worst booking app and hotel, come on you just took my $300 for no one to stay there. I feel robber, this Alcantilados owner and expedia stole this $300 from me. This is a scam, you guys never help.
Santos
Santos, 1-night trip
Verified Expedia guest review
