We booked a suite for six people, and when we went into our room, there was already someone in there. The manager did her best to find out what happened, but they couldn't figure it out. Fortunately, they found us a room to hang out in and ended up getting us another room for free. Although it would have been nice to have us all in the same room, the sleeping situation ended up being better in the end, and we weren't so crowded. Plus she gave us a free pizza for our troubles. The breakfast was great, and beds were comfy. All worked out!