The staff are super friendly, helpful, and flexible, and happy to answer questions and offer advice :) The location is quite central, and served me well personally in coming in from the harbour. The good thing is also that even if you arrive very early like I did, you can still lock up your bags in the storage that is available by the hostel entrance. Breakfast is included, and the rooms are really nice and clean and refurbished with an ensuite bathroom. The only downsides are that there are no spare toilets in the hostel, apart from one by the entrance, so if you get people in your room who decide to do their hair and makeup in the toilet, you might have to wait for quite some time... Maybe a couple of extra mirrors per room would be good and some extra plugs? It would also be good to have a water fountain on each floor or so, as the kitchen closes at 22:00 and the only water fountain is in there... If you arrive after 22, I don't know either if they will let you check in or not, so keep this in mind. Other than that, it is a fantastic hostel, I would stay here again in a heartbeat! Thank you <3 :)