The hotel was overall nice enough. Different than most hotels I've ever been to, with rooms in a maze up a short flight of stairs off the lobby. We had a double queen bed executive suite and it was okay. My main cleanliness concern was the chair in my room which was very cleanly covered in stains. Everything else looked clean, though. Beds were comfortable. Breakfast was very lack luster- a couple cereal options, bread for toast, thawed waffles also for toasting and apples wrapped in plastic wrap. There are many food options within minutes, though, including fast food and a waffle house. As far as customer service, we only interacted with the front desk receptionist at check in and she was welcoming enough, but immediately disappeared back upstairs after getting us checked in and I never saw another worker the rest of my stay. Overall it worked for our quick stop through on a longer trip, but I would not stay here for anything more than that.