The staff, for the most part, were very helpful. Unfortunately, my room had a leak in the ceiling that was dripping for my entire stay and the carpet was soaked because of it. I told the front desk about the leak when I checked in and they sent someone up. The person thought it might be the AC unit and took the ceiling apart. I had to get ready for a dinner with friends, but was not able to because of the repair going on. Finally, I left to meet friends and asked the repair man to lock my room. I was weary about leaving my room with everything in it, but had no option. The maintenance man told me it would be fixed when I returned. I returned late from dinner and the ceiling was still leaking and the floor was soaked. The dripping continued all night. When I reported it again to the front desk, they simply said "thank you for your feedback" Never an offer to change my room for me.