Clean, affordable hotel, walkable from most things to see in Copenhagen. Rooms appeared recently updated, though were very much on the small side. They were also sweltering on days with temps in the 60’s. I cannot imagine staying there on warmer days. The only window to open up was a door leading to a shared balcony, which was awkward and seemed unsafe. In order to lock it while open, it was mostly closed with 2 inches remaining open. Also one night, someone on this shared balcony was smoking right outside our door, which defeated the purpose of having the door open for fresh air and just seemed a little sketchy in general. I heard others in the lobby talk of the “fan” they had in their rooms. So, I went to the front desk and asked for one and the gentleman claimed that I must not have seen the fan in my room and mansplained that shared balconies are “quite common in Denmark” and that it was “normal” to leave it open. Telling me I was culturally clueless and just not paying attention was not professional nor did it solve the problem. I assured him that there was no fan in my room and that I had just not “overlooked it”. He told me to go check but I could tell he realized this exchange lacked customer service and he produced a fan for me before my elevator arrived. This same gentleman later that night took more than 5, closer to 10 minutes, to acknowledge guests waiting at the counter. The other employees during our stay were quite attentive and helpful, however.