We got the room with a balcony, but the balcony was closed off due to maintenance. I'm not sure if we paid extra for the balcony. Then, early in the morning, the construction began, which woke us earlier than we were comfortable with 8:30 a.m. Besides that, the hotel is beautiful, and the staff is friendly, although there were no apologies or warnings about the noisy maintenance outside our balcony window.