I booked an Executive-style room through the Hotels.com website, but upon arrival, the room did not match the description or photos displayed online. The configuration and patio area were significantly different, which felt like a misrepresentation. I paid a premium for this room, but by the time I realized the discrepancy, no alternative rooms were available.
Additionally, I had a frustrating experience with the taxis stationed outside the hotel. Despite multiple attempts to get a ride, I was repeatedly refused service, leaving me feeling discriminated against as drivers dismissed me with hand movements, and made it clear they would not assist me.
Overall, my stay was far from comfortable, and due to these issues, I would not consider returning to this hotel in the future.