Iberostar Heritage Grand Mencey

Property class: 5 and above
Luxury hotel in Santa Cruz de Tenerife with 4 restaurants and 2 bars/lounges

Choose dates to view prices

Iberostar Heritage Grand Mencey is a great choice for a stay in Santa Cruz de Tenerife. Guests can visit the spa to be pampered with massages, body wraps or facials, and Los Menceyes, one of 4 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and breakfast.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is £144
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Double Room

8.4 out of 10
Very good
(28 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room (with Garden)

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a glass door.

Double Room (with Garden)

9.0 out of 10
Wonderful
(22 reviews)
  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Double Room Single Use

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

A modern hotel room with a bed, a desk, a chair, a TV, and a bookshelf.

Junior Suite

8.0 out of 10
Very good
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Garden View (single use)

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a glass door.

Double Room, Garden View (single use)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room

A modern hotel room with a large bed, a wooden floor, a small table, and a chair.

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

A modern living room with a wooden floor, a TV, a sofa, and a dining area.

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Family Room

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room (2 Adults & 1 Child)

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About the area

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Garcia Sanabria Park - 2 min walk - 0.2 km
  • Rambla de Santa Cruz - 2 min walk - 0.2 km
  • Canarias Regional Military Museum - 9 min walk - 0.8 km
  • Plaza de Espana - 13 min walk - 1.2 km
  • La Granja Park - 7 min drive - 1.9 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive
  • Tenerife (TFS-Tenerife South) - 48 min drive

Restaurants

  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪La SQuina - ‬5 min walk
  • ‪Rincón del Pan - ‬5 min walk
  • ‪Tasca los Pulpitos - ‬8 min walk
  • ‪Kiosko Numancia - ‬4 min walk

About this property

Iberostar Heritage Grand Mencey

  • Iberostar Heritage Grand Mencey is a great choice for a stay in Santa Cruz de Tenerife. Guests can visit the spa to be pampered with massages, body wraps or facials, and Los Menceyes, one of 4 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and breakfast.

At a glance

CHECK-IN
15:00
CHECK-OUT
12:00

Hotel size

    • 261 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi and wired internet access in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • On-site parking includes off-street options
    • Off-site parking within 66 ft (EUR 12 per day)

Other information

    • Designated smoking areas

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Reviews

Iberostar Heritage Grand Mencey Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast selection was excellent with fresh egg dishes and a large variety of juices. (46 reviews)
  • The pool area is stunning, clean, and spacious with excellent service and a lifeguard present for added safety. (39 reviews)
  • The restaurant offered excellent value for money with good food, a wide selection, and attentive staff. (37 reviews)
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Popular mentions

Service staff
Room
Restaurant
Breakfast
Location
Spa
Cities
Bed
Gardens
Gyms (public)

Reviews

Verified review

10/10 Exceptional

Very helpful staff, everything spotless, great facilities,
Verified review

8/10 Very good

Good location with very nice pool and helpful staff
Verified review

10/10 Exceptional

Beautifully designed rooms, had a garden outlook which was wonderful. The spa was a nice place to relax. Great pool with towels provided. Amazing staff who always went the extra mile and were so thoughtful and attentive. Lovely food, good wine selection including local wines.
Verified review

10/10 Exceptional

Always a delight to return to the Mencey. Wonderful staff and amenities. Great place to relax by outdoor pool, which is serene, set within beautiful garden. Good location with only a few minutes walk to the centre of Santa Cruz.
Verified review

10/10 Exceptional

Great service as always, lovely hotel with great staff. I had a small problem with the air conditioner which was fixed in no time while I was out for dinner. Breakfast was something for everyone and the orange juice is amazing!
Verified review

10/10 Exceptional

From start to finish this was an amazing experience, from attentive staff to a brilliant location.
Verified review

10/10 Exceptional

Great experience and staff but pillows were a bit strange
Verified review

10/10 Exceptional

Gteat hotel, great location, beautiful stay, staff very nicevand helpful
Verified review

8/10 Very good

A very nice restaurant next to the bar.
Verified review

10/10 Exceptional

A beautiful hotel in a lovely setting.
Verified review

10/10 Exceptional

Great location and hotel
Verified review

10/10 Exceptional

Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Verified review

10/10 Exceptional

The room was beautifully designed with the most wonderful outlook over the gardens. The pool was lovely and the delicious non-alcoholic cocktail served mid- morning was a delightful touch. The massage and spa was superb with thoughtful attention to details throughout. The food served at both breakfast and dinner was very high quality. Overall it has been a wonderful stay, as all of the above mentions but what has really stood out, throughout our stay, has been the attentive and friendly staff, thank you all for making our stay so memorable.
Verified review

10/10 Exceptional

Great location and outside pool
Verified review

10/10 Exceptional

Room was perfect. Hotel facilities are excellent.
Verified review

10/10 Exceptional

Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!
Verified review

10/10 Exceptional

A well presented property with excellent facilities ( just a shame that access to the indoor pool is not available to guests without additional cost). Restaurant staff were excellent and the food was very good ( although at times over seasoned). We had a very enjoyable stay despite poor weather.
Hotel from main road
Turtles in the hotel grounds
Excellent outdoor pool
Verified review

10/10 Exceptional

Hotel is decent and elegant, next to the city garden. We enjoyed our 6 day stay. Service is great, room with balcony with view to the garden is amazing, breakfast is good too. Strongly recommended!
Verified review

10/10 Exceptional

A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
Verified review

10/10 Exceptional

Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Verified review

10/10 Exceptional

Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return
Verified review

10/10 Exceptional

This is a fantastic hotel in the heart of Santa Cruz. We loved the expansive park across the street. My wife loved the pool and spa too. Carlos took great care of us. The rooms are spacious and top quality. We would stay there again.
Verified review

10/10 Exceptional

Beautiful place, good food, staff were brilliant
Verified review

10/10 Exceptional

Everything was first class from checking in to checking out.
Verified review

10/10 Exceptional

great hotel. great location