I am beyond disappointed. I never stayed in this room. I traveled 13+ hours from Houston, TX with an expectation to be able to arrive, check in and go to sleep, resting after a day on the road. Instead I found a structure that was presenting itself as a small independent motel at the address where I had booked. There was a lobby which was closed with not lights or signs of life. Frustrated I tried to contact the property through the number provided in my reservation, and as expected no one answered. So, the call when to corporate where they also tried, no luck clearly. And then asked me to try to check in. I had to explain a few times that that was a task I could not complete since no one was there and it was locked and shutdown.
So, I told them as I am writing to you, that I expect a full refund and I expect to be compensated for the cost of the room I secured a few miles down the road at a holiday inn express (~$153). I look forward to hearing from you.