expensive hotel in bad condition with a poor cleaning and customer service.
4.5 stars? to be honest:
most annoying hotel experience this year and i travel much.
rooms: quite oldschool but you should see the bathrooms: flashback into the 1980s/90s...
mattress was round like a bathtub and a night next to the superloud elevators is also not so relaxed.
spa: forget the spa. no bathrobes, no changing-room so you can throw your clothes on a chair next to the swimmingpool.
or you prefer to go naked through from your room through to spa, up to you.
spa: not cleaned whole day, wet towels everywhere, door broken and fixed with towel, sauna has 60° which is quite low. empty drinks and glasses (glas in a sauna?) everywhere.
elevators not cleaned whole day.
customer service: poor.
´i am not in charge, no manager here´ but customer should write feedback down.
minibar: door broken and empty.
over 200€ per night.
amazing.