2/10 Poor
5 Jul 2023
Terrible customer service and support
Terrible customer service, wouldn't recommend this place.
No wifi. We didn't come to Tremezzo for that, but sadly wifi is a modern day necessity we all rely on and the booking was based on them advertising this accommodation offered this amenity. Not having it, meant we missed out on booked activities, like biking, that we couldn't confirm and research local trails (which we'd have done at home in advance if we'd have known there'd be none or booked somewhere without wifi).
There was an empty box with all the codes, but presume the modem was taken elsewhere. Very disappointing customer service. I called the property mgmt. company 4 times in total on day 1 and 2 to request support... they offered no help with one person hanging up the phone on me. Zero help or concern.
This place has a view, but the property management company seems to rely on that alone - they dont want to know after they have your money. Their false advertising cost us bookings we couldn't use and money wasted trying to connect and communicate with them without email/Whats App etc.
Avoid, move on to another place.
Louise
Louise, 3-night trip
Verified Hotels.com guest review