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Westgate Lakes Resort & Spa Universal Studios Area, Orlando

4 stars4 stars
10000 Turkey Lake RdOrlandoFL32819United States of America
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Good3.7 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Cleanliness
Quite clean
2395See all 2,395 Hotels.com reviews
From 5,288 reviewsTripAdvisor Traveller Rating

Westgate Lakes Resort & Spa Universal Studios Area, Orlando

from £89
  • Room (Resort Select)
  • Condo
  • Deluxe Villa, 1 Bedroom
  • Studio (Villa)
  • Villa, 2 Bedrooms
  • Villa, 3 Bedrooms
  • Condo
  • Villa, 1 Bedroom

At a glance

Key facts

Hotel size

  • This hotel has 1,990 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 10 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 1 per room (up to 60 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • Valet parking *

Offsite

  • Free area shuttle

  • Free shopping center shuttle

  • Free theme park shuttle

Other information

  • Smoke-free property

Also known as

  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area

Policies

Parcel deliveries, handling, and storage will be subject to a fee starting February 1, 2015. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. While all efforts are made to keep stored packages as secure as possible, lost and/or stolen packages are not the ultimate responsibility of the resort. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 50 per stay

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 12.99 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking is available for an extra charge

Breakfast costs between USD 6.95 and USD 12.95 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 170.00 per accommodation, per stay

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast (surcharge)
  • 3 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Number of outdoor pools - 7
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Pool umbrellas
  • Number of spa tubs - 7
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 10
  • Conference space
  • Meeting rooms 10
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 28
  • Year Built 1984
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Weekly housekeeping provided
  • In-room safe

Special features

Spa

Serenity Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Westgate Smokehouse Grill - This poolside family restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Sids Bistro - This bistro serves breakfast, lunch, and light fare. Open daily.

Cordovano Joes - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

Joes Marketplace and Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Westgate Lakes Resort & Spa Universal Studios Area, Orlando’s small print

Also known as

  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area

Policies

Parcel deliveries, handling, and storage will be subject to a fee starting February 1, 2015. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. While all efforts are made to keep stored packages as secure as possible, lost and/or stolen packages are not the ultimate responsibility of the resort. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 50 per stay

Pet deposit: USD 100.00 per stay

  • Resort fee: USD 12.99 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking is available for an extra charge

Breakfast costs between USD 6.95 and USD 12.95 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 170.00 per accommodation, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 2395 reviews

Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Excellent4.0 / 5
Quite nice in general, but don't bank on breakfast
Overall the stay was very pleasant, the room was nice with lots of space although the mini-kitchenette was very mini, but still had all the main bits (fridge, microwave, sink, coffee machine...). The shower was nice and big and there was always hot water. Staff were friendly and helpful (thanks Chip). Easy secure parking just outside the apartment block and lifts made life simple. The only fly in the ointment was that breakfast was dependent on you taking a guided tour of the facility and a 'chat' with a representative (salesman), very much came across as a timeshare sales push which we didn't want. We noted the demeanour of the chap we were talking to changed and became quite 'politely dismissive' when we said no thanks. This all meant that there was no breakfast provided at all during our stay.
3 night romance trip
Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Outstanding5.0 / 5
The next level
The complex is run to a very high standard, staff are well trained and the entire operation is obviously well managed, pricey but you get the value.
1 night romance trip
Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Outstanding5.0 / 5
Our favourite hotels we have stayed at in orlando
Have now been in Orlando 5 times and this is the hotel would return to. I had read before going about being asked at reception about timeshare, I'm glad I wasn't put off by this and that I decided to stay at this amazing hotel After check in you are taken to vip desk and offered to attend 90minute meeting over breakfast , this breakfast would be free, they take 20 dollars off you to ensure you attend but when you attend you get this back along with an extra 75 dollars , you also get I was told free continental breakfast every day of your stay just for attending this meeting. We decided not to attend and the lady was not at all pushy. Meals served at smokehouse grill wife coeliac and I very plain fussy eater we had no problems. Breakfast is 12.95 dollars but buy 1 get 1 free 8am -9am. Dinner: from 5-6pm they have early bird discount on some of options eg half chicken 2 sides 10.95 dollars I struggled to finish huge helpings. Chris manager of smokehouse restaurant very pleasant and helpful and funny, special mention also to Jonathan our waiter/server. Hotel has courtesy bus every 15 minutes that takes you around resort, so to your room, restaurant, front desk , marketplace etc, hotel has 7 pools not many people use them so frequently pool to ourselves plenty of comfy sunbeds Courtesy shuttle to Disney universal seaward, free shuttle from seaward to aquatics and discovery cove Room great TV showed English premium league games bed super comfy room high standard
4 night romance trip
Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Outstanding5.0 / 5
AFFORDIBLE LUXURY
This was an amazing place to stay and we loved it. remember it is a time share but if you avoid the free breakfast meeting and the meeting invites it is a fantastic place to stay.
5 night romance trip
Westgate Lakes Resort & Spa Universal Studios Area, Orlando
Excellent4.0 / 5
this is a timeshare resort. was disappointed that we got badgered into a time share presentation the day after checkin to try and sell us a timeshare which we were not interested in, in the first place. high pressure selling in the states. otherwise a nice place to stay.
5 night family trip

See all reviews

Westgate Lakes Resort & Spa Universal Studios Area, Orlando

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