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Westgate Lakes Resort & Spa Universal Studios Area

Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

Primary image
Water park
7 outdoor pools, pool umbrellas, pool loungers
7 outdoor pools, pool umbrellas, pool loungers
Terrace/patio

Overview of Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property
4-star hotel with water park, near Orange County Convention Center

7.6/10 Good

2,773 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is £158
Price available on 5/10/2022
Map
9500 Turkey Lake Rd, Orlando, FL, 32819
Main amenities
  • Daily housekeeping
  • Marina
  • Restaurants and bar/lounge
  • Full-service spa
  • 7 outdoor pools and 7 spa tubs
  • Water park
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • Children's pool
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Cookware, dishware and utensils
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • Universal Orlando Resort - 43 min walk
  • The Wheel at ICON Park™ - 4 min drive
  • Aquatica - 10 min drive
  • Orlando Vineland Premium Outlets - 5 min drive
  • Orange County Convention Center - 7 min drive
  • Universal’s Volcano Bay - 5 min drive
  • Universal Studios Florida - 10 min drive
  • Universal’s Islands of Adventure - 10 min drive
  • The Wizarding World of Harry Potter™ - 7 min drive
  • Orlando International Premium Outlets - 7 min drive
  • Universal CityWalk - 12 min drive

Getting around

  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando International Airport (MCO) - 21 min drive
  • Orlando, FL (SFB-Orlando Sanford Intl.) - 43 min drive
  • Orlando Station - 16 min drive
  • Winter Park Station - 20 min drive
  • Kissimmee Station - 31 min drive
Map

About this property

Westgate Lakes Resort & Spa Universal Studios Area

4-star family-friendly hotel near Universal Orlando Resort
A short walk from Orange County Convention Center, Westgate Lakes Resort & Spa Universal Studios Area provides a marina, water park access and a bowling alley. Indulge in a facial, a sports massage and aromatherapy at the on-site spa. The on-site family restaurant, Drafts Sports Bar & Grill, features American cuisine. The gym offers Pilates classes and yoga classes; other things to do include basketball, volleyball and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a corner/local shop.
You'll also find perks such as:
  • 7 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Free bike hire, 2 outdoor tennis courts and multilingual staff
  • A porter/bellboy, a banquet hall and a front desk safe
  • Guest reviews give top marks for the location
Room features
All 1990 rooms feature comforts, such as premium bedding and Laptop workspace, in addition to perks, such as climate-controlled air conditioning and separate sitting areas. Guest reviews say good things about the cleanliness, overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Flat-screen TVs with premium channels and DVD players
  • Wardrobes/cupboards, separate sitting areas and microwaves

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 1990 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 per room, up to 60 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Water park access (surcharge)
  • Children's pool
  • Mini golf
  • Bowling alley
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Bowling alley
  • Mini golf
  • Kayaking
  • Fishing
  • Golf lessons nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (25000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers
  • Pool umbrellas

Facilities

  • 28 buildings/towers
  • Built in 1984
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 7 outdoor pools
  • Water park access (surcharge)
  • Arcade/games room
  • Full-service spa
  • Marina
  • 7 hot tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Microwave
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Drafts Sports Bar & Grill – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro – This delicatessen serves breakfast, lunch and light fare. Open daily.
Cordovano Joe's Pizza – This restaurant specialises in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli – This delicatessen specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Open daily.
Buccaneer Galley – This bar specialises in American cuisine and only serves light fare. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 19.99 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness centre access
    • Sporting facilities or equipment
    • Business centre/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • Additional inclusions

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Frequently asked questions

Does Westgate Lakes Resort & Spa Universal Studios Area offer free cancellation for a full refund?
Yes, Westgate Lakes Resort & Spa Universal Studios Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Westgate Lakes Resort & Spa Universal Studios Area?
As of 4 Oct 2022, prices found for a 1-night stay for 2 adults at Westgate Lakes Resort & Spa Universal Studios Area on 6 Oct 2022 start from £156, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Westgate Lakes Resort & Spa Universal Studios Area?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Westgate Lakes Resort & Spa Universal Studios Area?
You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Westgate Lakes Resort & Spa Universal Studios Area and nearby?
Have fun with on-site activities such as kayaking, fishing and cycling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and bowling. Indulge in a treatment at the spa and soothe your senses in one of the 7 hot tubs. Westgate Lakes Resort & Spa Universal Studios Area also has 7 outdoor pools, a sauna and a steam room, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Westgate Lakes Resort & Spa Universal Studios Area?
Yes, Drafts Sports Bar & Grill offers American cuisine. Nearby restaurants include Fogo de Chao Brazilian Steakhouse (2.3 mi), Outback Steakhouse (2.4 mi) and Brick House Tavern + Tap (2.4 mi).
What's the area around Westgate Lakes Resort & Spa Universal Studios Area like?
Westgate Lakes Resort & Spa Universal Studios Area is located a short 1-minute walk from Dr. P. Phillips Hospital. Travellers say that the hotel is in a great location.

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Write a review

10/10 Exceptional

An unfortunate stay
We stayed here during hurricane Ian as we were evacuated from the west coast. EVERYONE and I mean EVERYONE was so friendly and accommodating!!!! This place is a 10+
Stephen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pedro, 3-night trip
Verified Hotels.com guest review

2/10 Poor

The bathrooms were filthy and they were Urine all over the toilet bowl seat
Barbara, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Time share
This is a time share resort. As soon as you check in you are taken without explanation to another desk where you are signed up for breakfast and the presentation. I tried to say no but was told it was just breakfast with lots of food and would only be an hour. This was not true. You have to go through the presentation. I also was put in a room with construction right outside my window which started at 7:30 am on Saturday and Sunday. I complained both mornings but was told they would look into it with engineering. No offer to change my room or do anything about it. I asked for a later check out and was told no. The pools you see in the picture is their “water park” which there is a charge for, it is not included.
Stephanie, 2-night family trip
Verified Hotels.com guest review

6/10 Good

No elevator was a real problem
Our stay was really almost ruined because they put us in a 6th floor room with no elevator the first day. Using stairs was not really an option because both my wife and I have knee issues They knowingly put us in a room on 6th floor and knew that there was no elevator. Would not switch our room to a lower floor
Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great
griselle, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Water park view
Finding out room was a little confusing and it took someone coming to help to help us in our room. Our keys weren't activated but Ruben(the man helping us) was AMAZING! he went an got us new card right away and also gave us a tour of our room once entered. It's a little nosey near the water park during the day but at night it was quiet as can be. Our jets in our tub didn't work but it was still nice none the less
Ariel, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very nice resort. A little out dated but very clean and centrally located !!
Christin, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

JEANNETH, 4-night family trip
Verified Hotels.com guest review