6/10 Good
4 Dec 2023
Very tired hotel, poor service and breakfast
It is not an old hotel but it is looking very tired, especially carpet that is peeling across the whole common areas and in the rooms… we tripped on it several times; if it is not fixed people will soon trip and break arms or teeth…
The cleaning system doesn’t work… the rooms are supposed to be cleaned after 1 pm which doesn’t really work, as we got back to the room at 4.40 pm and the room still hasn’t been cleaned… rooms should be cleaned in the morning…
The staff in the restaurant has added a few items to our bill which we didn’t order, I had to complain and check each bill afterwards… breakfast is not fresh and compared to other hotels in the town of very poor quality.
We were very disappointed as we stayed in that hotel 18 months earlier and the quality and service has declined dramatically since then… there are better hotels in town at comparable prices.
Wi-fi is very weak and keeps disconnecting…
Food in the restaurant is very tasty and reasonably priced - that’s the only good thing about that hotel.
Ewa
Ewa, 3-night trip
Verified Hotels.com guest review
