The hotel feels a bit 90s, well kept but dated.
Service was ok. I arrived 8pm on Sunday and desperately needed a U.K. to EU converter to do some work. After being told they ran out because it’s so busy I went down to reception to double check and found multiple ones. We asked for a breakfast box only to find out it was forgotten about when we went to pick it up from reception in the morning.
Gym is tiny for this size hotel, couldn’t find a single free machine had to come back at 9pm.
No coffee/tea facilities in the room.
Overall it wasn’t a bad stay, rooms were clean, beds comfy, location is good, breakfast was decent and service was friendly. But I would try other 5* hotels in Hamburg for rushing back.