When we arrived for our King Suite (which was booked in June of 2021!), we were told they did not have Kings, then the desk clerk said they did have 3, but they were already taken. She further went on to say there was nothing she could do, that we booked thru a 3-party (Expedia). When we got to our room, it appeared to at one time have a queen bed, but we are pretty sure it was only a full.
The next day, we could not figure out why our room had not been cleaned, and new towels provided. When we asked, they promptly brought us towels, and a different clerk told us that was not the norm, as this was an Extended Stay hotel, and they only cleaned once a week, unless it was requested. NO WHERE in our booking did it state this was an extended stay, it did say cleaning was minimal.... I did not realize that meant we had to request it.
I would NEVER recommend a Candlewood Suite Hotel to anyone.
Very disappointing.