Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 28.4 miles/45.7 km
Restaurants
Restaurant Kukulkan - 4 min drive
Restaurante Yucatan - 4 min drive
Restaurante Arlequin - 5 min drive
Vela Sur - 20 min walk
Piscis snack bar - 5 min drive
About this property
Conrad Tulum Riviera Maya
Conrad Tulum Riviera Maya offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll be within a 10-minute drive of Akumal Beach and Xel-Há Park. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and manicures and pedicures. Maratea - Mediterranean, one of 7 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 3 beach bars, a free kid's club and a poolside bar. The helpful staff and overall property condition get good marks from fellow travellers.
Languages
English, Spanish
At a glance
Hotel size
349 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in/out available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children stay free when occupying the parent or guardian's room, using existing bedding
No cots (infant beds)
Babysitting*
Supervised childcare*
Free children's club
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Parking
Free uncovered on-site valet parking
Other information
Smoke-free property
Property amenities
Food and drink
7 restaurants
2 bars/lounges
3 beach bars
Poolside bar
Swim-up bar
Coffee shop
Snack bar/deli
Travelling with children
Children stay for free (see details)
Free children's club
Supervised childcare (surcharge)
What to do
On a private beach
Shopping
Pool table
Ecotours nearby
Hiking/biking trails nearby
Snorkelling nearby
Working away
Business centre
6 meeting rooms
Computer station
Conference centre (50000 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Bike hire
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
11 buildings/towers
Built in 2021
ATM/banking
Safe-deposit box at front desk
Terrace
24-hour fitness centre
3 outdoor pools
Full-service spa
Massage/treatment rooms
Banquet hall
Reception hall
Outdoor entertainment area
Outdoor furniture
Walkway to water
Accessibility
Braille/raised signage
Lift
Lift door width (centimetres): 110
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible spa
Handrails in stairwells
Stairwell handrail height (centimetres): 89
Wheelchairs available on site
Closed-captioned TV
Visual fire alarm
Lever door handles
Phone accessibility kit
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
MP3 docking station
65-inch flat-screen TV
Premium satellite channels
Films for purchase
Home comfort
Air conditioning
Minibar
Espresso maker
Sleep well
Blackout curtains
Premium bedding
Pillow-top mattress
What to enjoy
Private plunge pool
Furnished balcony/patio
Freshen up
Private bathroom
Designer toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Access via exterior corridors
Mobile key entry
Restaurant dining guide
Special features
Spa
The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Dining
Maratea - Mediterranean – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Autor - Mexican – Overlooking the ocean, this fine-dining restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Kengai - Asian – Overlooking the ocean, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ukai - Japanese – Overlooking the ocean, this sushi bar specialises in sushi and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ultramar – This bar serves breakfast, lunch and light fare. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveller Hot List.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
Fees & policies
Children & extra beds
Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Frequently asked questions
Does Conrad Tulum Riviera Maya offer free cancellation for a full refund?
Yes, Conrad Tulum Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Conrad Tulum Riviera Maya?
Yes, there are 3 outdoor pools.
Are pets allowed at Conrad Tulum Riviera Maya?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Conrad Tulum Riviera Maya?
Yes, there's free valet parking.
What are the check-in and check-out times at Conrad Tulum Riviera Maya?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Conrad Tulum Riviera Maya and nearby?
Have fun with nearby activities such as hiking and snorkelling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Conrad Tulum Riviera Maya also has 3 beach bars and a private beach, as well as private plunge pools and a 24-hour fitness centre.
Are there restaurants at or near Conrad Tulum Riviera Maya?
Yes, there are 7 on-site restaurants, featuring al fresco dining, local and international cuisine and ocean views.
Does Conrad Tulum Riviera Maya have any outdoor private spaces?
Yes, every room features a private plunge pool and a furnished balcony or patio.
Conrad Tulum Riviera Maya Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
5 Nov 2024
Ima
Ima, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
16 Sept 2024
Godivea
Godivea, 4-night trip
Verified Expedia guest review
10/10 Exceptional
14 Sept 2024
daniel
daniel, 1-night trip
Verified Expedia guest review
8/10 Very good
12 Sept 2024
Charles
Charles, 1-night trip
Verified Expedia guest review
8/10 Very good
6 Sept 2024
Property was beautiful & super clean!!! Very well kept & staff was super friendly! From the food by the pool to the one in charge of the kids club!Food was ok, I think they need more options. However the entertainment wasn't good!! They need to put music that will appeal to everyone, not what was playing! Also it should be all inclusive, place was pretty pricey & then the food & drinks adds up to a pretty penny!
MARIBEL
MARIBEL, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
31 Aug 2024
Alonzo
Alonzo, 5-night trip
Verified Expedia guest review
10/10 Exceptional
30 Aug 2024
If I can describe this property in one word, it will be “Majestic” everything about this location is amazing.
Next time I’m in Tulum, I’ll be sure to return to this location.
Yamile
Yamile, 3-night romance trip
Verified Orbitz guest review
10/10 Exceptional
20 Aug 2024
Renata S
Renata S, 4-night trip
Verified Expedia guest review
8/10 Very good
15 Aug 2024
Great service and beautiful property!
Overall the Conrad was a great stay for our family. Pros: they have a great private beach and plenty of pool space. The service was generally fantastic and would probably influence our decision to return. Cons: One of the people in our party arrived with a broken foot and yet the room we were put in was very far despite the hotel being pretty empty. That was a bit frustrating. Beach- There were no rental options to snorkel or paddle (you have to purchase your own equipment at a store). Rental was advertised as an option so this was disappointing. Food: The cuisine options were pretty good for adults but the menus tended to be overly complex (adding as many ingredients as possible). Our kids are very adventurous eaters but even they often chose from the kids menu. Asian restaurant was our favorite.
Brandon
Brandon, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
8 Aug 2024
Damel
Damel, 3-night trip
Verified Expedia guest review
10/10 Exceptional
8 Aug 2024
Natalie
Natalie, 4-night trip
Verified Expedia guest review
10/10 Exceptional
3 Aug 2024
Beautiful 5 star resort. Just be prepared to drop another 1-2k on dining if going with family.
Andre T
Andre T, 6-night family trip
Verified Orbitz guest review
10/10 Exceptional
1 Aug 2024
Everything was beyond my expectations!!! Luxurious and impeccable!
ebel
ebel, 5-night trip
Verified Expedia guest review
10/10 Exceptional
31 Jul 2024
Alison
Alison, 4-night trip
Verified Expedia guest review
10/10 Exceptional
31 Jul 2024
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Mark
Mark, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
31 Jul 2024
Beautiful property and they offered vegan options. Also, it was very romantic for our honeymoon. However, I love all inclusive resorts. They food and drink may add up quickly.