FCC Angkor by Avani

Fantastic stay at the FCC. Brilliant friendly staff and a beautiful hotel. Food and spa also awesome.

Nice hotel comfortably outside the madness of Pub Street while still having easy walking access to that whole area. Smallish pool in very nice garden setting. AC and WiFi were good. Restaurant/bar area was nice and morning breakfast options very good. Easy access to tuk tuk’s. Would stay here again

small room, expensive for what is offered...felt confined and claustrophobic, would not stay again but restaurant and bar was very good

The good first. The hotel is in a good location, the room spacious and the restaurant excellent. The bad. Housekeeping was sloppy (not refilling amenities, coffee, water and it was not as clean as it should be). We booked tuk tuk’s through the hotel, which we found out later ended up costing double!? We booked a guide to see temples and were assured of a great guide who spoke good English and had 10 years experience. He was absolutely awful. I gave up trying to understand his thick accent, monotone voice, boring dialogue about uninteresting topics. I learned more from my guide book after and listening to other guides as we went along. We were all bored stiff- including the guide. I’m not sure why a hotel would associate with such a bad guide knowing their guests will come back unhappy? However, we were not impressed with this hotels staff at all. We felt ripped off, they knew they were ripping us off and didn’t care. It didn’t help we were there for the water festival, which was extremely noisy (until 2-3 am for 3 nights with bass techno music blaring. Understandably, that was out of their control, but how they dealt with their guests concern was very unprofessional. No advance warning of the festival to give clients a chance to rebook in a quieter hotel, no apology- in fact ‘weren’t we lucky to get such a great view’. Everyone was really mad. Nope, not even a free drink, let alone a free night comp. For a fairly high end hotel it was a HUGE disappointment.