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Swissôtel Wellness Resort Alatau Almaty

4.5 star property
Lakefront hotel in Nauryzbay District with 3 restaurants and 4 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Swissôtel Wellness Resort Alatau Almaty

Lounge
Classic Room, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk
Garden
49-inch Smart TV with digital channels, TV
Indoor pool, 4 outdoor pools, pool loungers

Reviews

8.2 out of 10

Very good

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Pool
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools and indoor pool
  • Breakfast available
  • Fitness centre
  • Steam room
  • Children's pool
  • Pool bar
  • Coffee shop/cafe
  • Conference centre
  • Business centre

Feel at home (6)

  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
The price is £105
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)

Classic Room, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Day bed
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Day bed
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed, Mountain View

Classic Room, 1 Double Bed, Mountain View | Premium bedding, minibar, in-room safe, desk

Classic Room, 1 Double Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Day bed
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
  • 138 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)

Executive Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Mountain View (Panoramic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 123 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)

Junior Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Mountain View (Panoramic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 61 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)

Grand Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 King Bed, Mountain View (Panoramic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 85 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Day bed
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)

Designer toiletries, hair dryer, dressing gowns, slippers

Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Day bed
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Day bed
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View

Designer toiletries, hair dryer, dressing gowns, slippers

Deluxe Twin Room, 2 Single Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Day bed
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

Designer toiletries, hair dryer, dressing gowns, slippers

Deluxe Room, 1 King Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Day bed
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Day bed
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

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9.0 out of 10, Wonderful, (114)
The price is £114
includes taxes & fees
2 Jan - 3 Jan 2025
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About the area

Map
Tausamaly 50A, Almaty, A32BOF2

What's nearby

  • Almaty Central Stadium - 16 min drive - 12.9 km
  • Republic Square - 18 min drive - 15.8 km
  • Almaty Opera House - 18 min drive - 15.8 km
  • MEGA Park - 19 min drive - 16.7 km
  • Panfilov Park - 20 min drive - 17.3 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 58 min drive
  • Almaty Station - 43 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Лагманхана "Ифтар - ‬8 min drive
  • ‪Pizza in - ‬8 min drive
  • ‪Ресторан Тұлпар - ‬6 min drive
  • ‪Шафран - ‬8 min drive
  • ‪Луна - ‬6 min drive

About this property

Swissôtel Wellness Resort Alatau Almaty

Adjacent to a golf course, Swissôtel Wellness Resort Alatau Almaty is a great choice for a stay in Almaty. You can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with Swedish massages, body wraps or manicures and pedicures. Other highlights at this luxurious hotel include 4 outdoor pools, an indoor pool and a poolside bar.

Languages

English, Russian, Turkish

At a glance

Hotel size

  • 222 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: noon
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi (speed: 25+ Mbps) and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's pool

Working away

  • Business centre
  • 5 meeting rooms
  • Conference centre (646 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Golf caddy on-site
  • Pool loungers
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Communal living room
  • Fitness centre
  • Adjacent to a golf course
  • 4 outdoor pools
  • An indoor pool
  • Designer shops on-site
  • Full-service spa
  • Steam room
  • Local culture and ecosystem education
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Day bed

What to enjoy

  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps) and free wired Internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Purovel Spa & Sport has couples treatment room(s). Services include sports massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KZT 17000 to 17000 for adults and KZT 8500 to 17000 for children
  • Airport shuttle service is offered for an extra charge of KZT 15000 per vehicle (one-way)

Renovations and closures

The following facilities or services will be unavailable from October 3 2024 to March 31 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from 3 October to 31 March:
  • One of the swimming pools

Children & extra beds

  • Rollaway beds are available for KZT 12000 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Swissôtel Wellness Resort Alatau Almaty Hotel
Swissôtel Wellness Resort Alatau Almaty Almaty
Swissôtel Wellness Resort Alatau Almaty Hotel Almaty
Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)

Frequently asked questions

Does Swissôtel Wellness Resort Alatau Almaty offer free cancellation for a full refund?
Yes, Swissôtel Wellness Resort Alatau Almaty does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Swissôtel Wellness Resort Alatau Almaty?
Yes, there are 4 outdoor pools, an indoor pool and a children's pool. One of the swimming pools will be unavailable from October 3 2024 to March 31 2025 (dates subject to change).
Are pets allowed at Swissôtel Wellness Resort Alatau Almaty?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Swissôtel Wellness Resort Alatau Almaty?
Yes, there's free self parking.
Is an airport shuttle service offered by Swissôtel Wellness Resort Alatau Almaty?
Yes, an airport shuttle is available. The charge is KZT 15000 per vehicle one-way.
What are the check-in and check-out times at Swissôtel Wellness Resort Alatau Almaty?
Check-in start time: 3:00 PM; check-in end time: noon. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Swissôtel Wellness Resort Alatau Almaty?
No, this hotel doesn't have a casino, but Casino Zodiak (12-min drive) is nearby.
What is there to do at Swissôtel Wellness Resort Alatau Almaty and nearby?
Swissôtel Wellness Resort Alatau Almaty has 4 outdoor pools, a spa and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Swissôtel Wellness Resort Alatau Almaty?
Yes, there are 3 on-site restaurants.

Swissôtel Wellness Resort Alatau Almaty Reviews

Reviews

8.2

Very good

9.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Michael, 3-night trip
Verified Expedia guest review

10/10 Exceptional

great hotel!
Asel, 7-night trip
Verified Expedia guest review

6/10 Good

Nalin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Kevin Alexander, 3-night romance trip
Verified Expedia guest review

6/10 Good

Asheesh, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Saied Sokhail, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Suck an amazing place. Enjoyed food and spa
Baurzhan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ariun-Erdene, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ahmed, 4-night trip
Verified Hotels.com guest review

2/10 Poor

IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Mohammad, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very good especially the pool food very poor
Jane, 11-night family trip
Verified Hotels.com guest review

8/10 Very good

Ariun-Erdene, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ruslan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect
Beautiful garden
Alijon, 9-night business trip
Verified Hotels.com guest review

10/10 Exceptional

All staff are polite and friendly.
3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Клиентоориентированность
Anna, 1-night family trip
Verified Orbitz guest review

6/10 Good

Check-in was 4 hours late and no apologize
Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Abdulkadir, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Abdulkadir, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.
Milagros, 1-night romance trip
Verified Orbitz guest review

4/10 Fair

GOKHAN, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Tuncay, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Avis Marc CASAGRANDE
Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé.
MARC, 5-night trip
Verified Hotels.com guest review

4/10 Fair

For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.
Masood, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

很好的酒店，下次还会住
Simon, 9-night trip with friends
Verified Expedia guest review

General property information

Breakfast
Available
Parking
Free
Airport Transfer
Available
Check-In Time
3:00 PM