The only thing i will never forget is the amazing view of lake como, village and mountain the hotel has , the receptionist was kind offered us tips to enjoy the place , and gave us a free upgrade as we were celebrating our anniversary, the thing that i didnt like is no body helped us with the luggages , no security / though the area looks safe , reception is not available 24 hours , many times we went nobody was at the desk and phone service was lacking ,u have to pay to park in the hotel garage