The location, overlooking Lake Garda, is excellent, the breakfast buffet is very good, and the evening meal is also good although the menu is fairly limited, so we only dined in the hotel a couple of times during our stay.
Both times the tables were set outside near the pristine swimming pool as the weather was lovely. The first time, with Sebastiano, the Bar Manager, standing in for the regular Maitre D', it was fine; the second time the regular Maitre D' had returned, and what a charming chap! He heard that it was my wife's birthday and immediately provided 2 glasses of Prosecco.
However, after the meal we asked the waitress for 2 coffees, but she said that the Maitre did not allow them to serve coffee outside so if we wanted coffee we would have to go upstairs to the bar!
I had always assumed that hotels were set up for the benefit of the customers rather than the staff, but perhaps I'm mistaken.
We found a number of other small things at the hotel rather disappointing; perhaps in a 2 or 3 star hotel one would have overlooked these rather small issues, but one expects more in a 4 star hotel (and having just come from a lovely 4 star hotel in Verona I'm afraid the Savoy Palace did not compare favourably). For example: no coffee sachets in the room ("hotel policy"!); bottled drinks provided but no bottle opener (told we could borrow one!); thin plastic tumblers instead of glasses in room; tedious wi-fi procedure (different U/N & P/W per device and repeated sign-on.