Palace Downtown

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When you stay at Palace Downtown, you'll be in a great location, within a short 10-minute walk of Dubai Mall and Dubai Fountain. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a health club. The helpful staff and nearby shopping get great marks from fellow travellers. The property is only a short walk to public transportation: Dubai Trolley Station 2 Tram Station is 4 minutes and Dubai Trolley Station 1 Tram Station is 7 minutes.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Restaurants and pool bar
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Television
The current price is £264
includes taxes & fees
20 Sept - 21 Sept

Why we love this property

Work and play perfection
Tackle business goals at this hotel's meeting rooms in the city centre, then melt stress away with spa services and hot stone massages.
Flavourful dining options
The hotel's restaurant and cafe serve a vegetarian-friendly buffet breakfast. The bar rounds out dining choices with vegan and vegetarian options available.
Wellness sanctuary
The full-service spa offers aromatherapy, body treatments, and hot stone massages. A sauna, hot tub, and Turkish bath complete this health-focused retreat.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Palace Lake View Room

A hotel room with a large bed, a desk with a laptop, a chair, and a view of a pool and buildings through the window.

Palace Lake View Room

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Palace Suite Lake View

A hotel room with a living area, a dining area, and a separate bedroom.

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite Lake View

A hotel room with a large bed, a chair, a small table, and a view of tall buildings through the window.

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Palace Room, Fountain View

A hotel room with two beds, a desk with a chair, a TV, and a balcony with a view of a building and water.

Palace Room, Fountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Room

  • Sleeps 2
  • Free wired internet

Room

  • Sleeps 2
  • Free wired internet

Room

  • Sleeps 2
  • Free wired internet

View all photos for Deluxe Lake View Room

A hotel room with a large bed, a desk with a laptop, a chair, and a balcony with a view of buildings.

Deluxe Lake View Room

9.2 out of 10
Wonderful
(46 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Diplomatic Suite with Lake View

A hotel room with a large bed, a TV, a seating area with chairs, a small table, and a balcony with a view of tall buildings.

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room Lake View - Ultimate Staycation with Attraction Tickets & Kids Go Free

A hotel room with a large bed, a TV, a desk, and a balcony with a view.

Deluxe Room Lake View - Ultimate Staycation with Attraction Tickets & Kids Go Free

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room (Fountain View)

A hotel room with two beds, a desk with a chair, a TV, and a balcony with a view of a building and water.

Deluxe Room (Fountain View)

9.2 out of 10
Wonderful
(10 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Palace Suite Fountain View

A hotel room with a large bed, a desk with a laptop, a chair, and a balcony with a city view.

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Similar properties

In-room dining
Sofitel Dubai Downtown
Downtown Dubai
  • Pool
  • Spa
  • Free parking
  • Free Wi-Fi
9.2 out of 10, Wonderful, 1,000 reviews
The price is £128
includes taxes & fees
26 Sept - 27 Sept
Sofitel Dubai Downtown
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About the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Souk al Bahar - 1 min walk - 0.2 km
  • Dubai Fountain - 3 min walk - 0.3 km
  • Dubai Mall - 4 min walk - 0.4 km
  • Burj Khalifa - 11 min walk - 0.9 km
  • Dubai Aquarium & Underwater Zoo - 14 min walk - 1.2 km

Getting around

  • Dubai (DXB-Dubai Intl.) - 25 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 49 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 50 min drive
  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Trolley Station 1 Tram Station - 7 min walk
  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪Günaydın - ‬9 min walk
  • ‪Samad Al Iraqi Restaurant - ‬11 min walk
  • ‪The Coffee - ‬8 min walk
  • ‪Urla - ‬8 min walk
  • ‪Birds - ‬1 min walk

About this property

Palace Downtown

  • When you stay at Palace Downtown, you'll be in a great location, within a short 10-minute walk of Dubai Mall and Dubai Fountain. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a health club. The helpful staff and nearby shopping get great marks from fellow travellers. The property is only a short walk to public transportation: Dubai Trolley Station 2 Tram Station is 4 minutes and Dubai Trolley Station 1 Tram Station is 7 minutes.

At a glance

Hotel size

    • 242 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
    • Information provided by the property may be translated using automated translation tools
    • Guests must present a valid, original government-issued photo identification at check-in. Copies or digital versions are not accepted.
    • Check-in is 2 PM on December 31 to avoid temporary road closures.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Off-site

    • Area shuttle*
    • Shopping centre shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Lifeguard on-site

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (18299 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Uses some LED lighting
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to lift

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Uses some LED lighting

Special features

Spa

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Fees & policies

Refundable deposits

  • Deposit: AED 500 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 160 per person
  • Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way. Maximum occupancy 3)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Children & extra beds

  • Rollaway beds are available for AED 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 588614

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Dubai Downtown Palace

Palace Downtown Dubai

Palace Dubai Downtown

Palace Hotel Dubai Downtown

Palace The Old Town Dubai

The Palace Old Town

The Palace The Old Town Hotel Dubai

Palace Downtown Dubai Hotel

Palace Downtown Hotel

The Palace Downtown Dubai

Palace Downtown Hotel

Hotel Palace Downtown Dubai

Dubai Palace Downtown Hotel

Hotel Palace Downtown

Palace Downtown Dubai

The Palace Downtown Dubai

Palace Hotel

Palace

Palace Downtown Hotel

Palace Downtown Dubai

Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown offer free cancellation for a full refund?

Yes, Palace Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palace Downtown?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Palace Downtown?

Sorry, pets aren't allowed.

Is parking offered on site at Palace Downtown?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Palace Downtown?

Yes, an airport shuttle is available. The charge is AED 400 per vehicle one-way.

What are the check-in and check-out times at Palace Downtown?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Palace Downtown and nearby?

Palace Downtown has a spa and an outdoor pool, as well as a steam room.

Are there restaurants at or near Palace Downtown?

Yes, there's an on-site restaurant.

Does Palace Downtown have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Palace Downtown like?

Palace Downtown is located on the boardwalk in Downtown Dubai, a short 4-minute walk from Dubai Trolley Station 2 Tram Station and 6 minutes' walk from Dubai Mall.

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Reviews

Palace Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was excellent, well serviced, and offered a magnificent view of the Burj Khalifa. (14 reviews)
  • The on-site restaurant offered delicious food, good dining options, and excellent service with some even offering stunning views and a unique experience. (21 reviews)
  • Airport shuttle service was convenient and luxurious, with some guests even receiving a complimentary ride. (5 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Location
Service staff
Room
Fountains
View
Restaurant
Lobby
Amenities
Breakfast
Shopping malls

Reviews

Verified review

10/10 Exceptional

One of my best experiences with Dubai hotels. The staff were amazing. The room with the view over the fountain show was worth every penny and kids loved it.
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10/10 Exceptional

Everything was perfect Thank you to Zak and Sido from the reception for their warm welcome They were always helpful with smile . Thank you to Mr Islam for the upgrade of pur room cause some issue we got in our 1rst room At the énd our trip was excellent. Breakfast is delicious
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10/10 Exceptional

Amazing experience and service.
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10/10 Exceptional

The original hotel was booked completely, and they upgraded us to the sister hotel, and I was amazed by the quality of the hotel and staff. I am really happy about it.
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10/10 Exceptional

This is a very special hotel. The staff are incredible, the hotel itself is immaculate, and the location is perfect. Thank you so much for an unforgettable stay.
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10/10 Exceptional

Staff, clean,service
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10/10 Exceptional

great location
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10/10 Exceptional

Amazing property, clean, great service great location!!!
Verified review

10/10 Exceptional

The hotel’s location is just breathtaking. Staff was lovely and took care of everything really well. They even help us celebrate our anniversary and made our trip memorable. Had more than enough supply of amenities throughout our stay.
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8/10 Very good

Centrally located. Good sized rooms.
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10/10 Exceptional

We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.
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10/10 Exceptional

Great hotel Great location
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10/10 Exceptional

Nice location - central to everything. Fantastic staff.
Verified review

10/10 Exceptional

The staff was friendly and helpful. The hotel was beautiful. The location was superb
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10/10 Exceptional

Luxurious! The room was spotless and the staff was exceptional. Perfect location. Loved the morning buffet.
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10/10 Exceptional

We enjoyed the fountain show from the room we stayed; the facilities were old but maintained properly. The staff were friendly and processed the check-in and -out.
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10/10 Exceptional

We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Verified review

10/10 Exceptional

Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.
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10/10 Exceptional

Great property and location.
Verified review

8/10 Very good

Accommodating for a family of 4 with extra beds .
Verified review

10/10 Exceptional

Beautiful place and location!
Verified review

10/10 Exceptional

Great stay

Excellent service.
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10/10 Exceptional

Great atmosphere, nice smell, clean and great employees, specially the ones from the restaurant in the pool area
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10/10 Exceptional

Amazing service, location and amenities. thirptara on site is an amazingggg restaurant also, cannot recommend this hotel enough
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10/10 Exceptional

The location and ambience of the hotel with an old world charm whilst keeping a very modern approach to service is a great example of exceptional hospitality.