2/10 Poor
16 Jan 2025
Return visit was a nightmare
My stay was very poor the room we got had a fly infestation and a very potent sewage smell. It took me having to share my medical history, recovering from breast cancer and that my immunity is compromised and therefore cannot risk getting bit as this would result in a hospital stay we were eventually moved to the apartment next door no smell and no flies. I also had to report to reception about a creepy man who stood outside my apartment and stared at me smoking on the balcony until I felt soo scared that I had to go in to my apartment and lock all the doors. This happened twice
Reception rang to remind me about the no smoking in apartment policy, one I agree with wholeheartedly but the tone of the caller was very sharp and implied that I was breaking this rule the apartment is equipped with smoke alarms and sprinklers and when I spoke to reception to make them aware of all of this I reminded them that any smoking would be identified immediately and I had not breached this and no alarm was raised
I was soo excited to spend the last few days of my holiday in the monte bello as the last time I was there I had been receiving cancer treatment and I was soo glad to be able to come back following treatment and the experience had been awful.
I spoke to the lovely Sebastien and explained the whole situation very calmly
I am soo disappointed with my experience this time
Marguerite
Marguerite, 2-night trip
Verified Hotels.com guest review
