Mercure Hunter Valley Gardens features a winery and puts you only steps from Hunter Valley Gardens. Guests can visit the spa to indulge in massages, facials or body scrubs, and Elements Restaurant serves breakfast, lunch and dinner. Other highlights include 2 outdoor tennis courts, an outdoor pool and a bar/lounge. Fellow travellers say good things about the helpful staff and overall property condition.
Languages
English
At a glance
Hotel size
72 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Express check-in/out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
The property charges 1.4 per cent for credit card payments
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free wired internet access in public areas
Free wired internet access in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's pool
Mini golf
Playground
Children's menu
Children's games
What to do
Basketball
Mini golf
Helicopter/aeroplane tours
Pool table
Golfing nearby
Hiking/biking trails nearby
Mountain biking nearby
Horse riding nearby
Segway hire/tours nearby
Skydiving nearby
Working away
Business centre
Meeting rooms
Conference space
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Laundry facilities
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Bike hire
Pool loungers
Facilities
9 buildings/towers
Safe-deposit box at front desk
Garden
Terrace
Library
Television in common areas
24-hour health club
An outdoor pool
Arcade/games room
Full-service spa
Hot tub
2 outdoor tennis courts
Sauna
Massage/treatment rooms
Steam room
Winery on-site
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally owned and organised tours and activities
At least 80% of lighting from LEDs
Comprehensive food waste policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Outdoor furniture
Accessibility
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairwells
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
52-cm TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Premium bedding
Cot/infant bed (surcharge)
Rollaway/extra bed (surcharge)
Freshen up
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free wired Internet
Phone
Food and drink
Fridge
More
Daily housekeeping
Connecting/adjoining rooms available
Access via exterior corridors
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Restaurant dining guide
Special features
Spa
Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Dining
Elements Restaurant – Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately AUD 35.00 to 35.00 for adults and AUD 14.00 to 14.00 for children
Airport shuttle service is offered for an extra charge
Late checkout can be arranged for an extra charge of AUD 69.00 (subject to availability)
Credit card charges are subject to an extra charge of 1.4 per cent
Children & extra beds
Cots/infant beds are available for AUD 15.0 per night
Rollaway beds are available for AUD 25.0 per night
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Mercure Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens Pokolbin
Mercure Hunter Valley Gardens Motel Pokolbin
Frequently asked questions
Does Mercure Hunter Valley Gardens offer free cancellation for a full refund?
Yes, Mercure Hunter Valley Gardens does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Hunter Valley Gardens?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Hunter Valley Gardens?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mercure Hunter Valley Gardens?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Mercure Hunter Valley Gardens?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Mercure Hunter Valley Gardens?
Check-in start time: 2 PM; check-in end time: 10 PM. Check-out time is 10 AM. Late check-out is available for a charge of AUD 69.00 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Mercure Hunter Valley Gardens and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes basketball and helicopter/aeroplane tours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Mercure Hunter Valley Gardens also has a winery, an outdoor pool and a 24-hour health club, as well as a sauna, an arcade and a garden.
Are there restaurants at or near Mercure Hunter Valley Gardens?
Yes, Elements Restaurant offers garden views.
What's the area around Mercure Hunter Valley Gardens like?
Mercure Hunter Valley Gardens is a short 1-minute walk from Hunter Valley Gardens and 4 minutes' walk from Tempus Two Winery.
Mercure Hunter Valley Gardens Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
22 Nov 2024
Emlyn
Emlyn, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Oct 2024
Jen
Jen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Oct 2024
Everything was excellent, this contributed to our trip and made all our worries go away.
Margaret
Margaret, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
10 Sept 2024
Central location to wineries etc., was just what we wanted.
Gary
Gary, 4-night romance trip
Verified Expedia guest review
2/10 Poor
8 Sept 2024
The place was nice but I had to check out and return home after just one night as my mother was rushed to hospital and is now in Woy Woy Rehabilitation Centre...
I know you have rules regarding refunds and I didn't ask for a refund but the lady at desk made it clear I wasn't getting one. I was disappointed they couldn't at least have given a days refund or something.
On that basis, I'll never go there again nor recommend it.
Regards
Nigel Davis
0433665501
Nigel
Nigel, 4-night trip
Verified Wotif guest review
10/10 Exceptional
5 Sept 2024
room 402 bathroom ceiling very dirty. both shower heads badly need cleaning
mr james
mr james, 1-night trip
Verified Wotif guest review
10/10 Exceptional
1 Sept 2024
Just needed a room for the night for an event the following morning but we were pleasantly surprised. Games room (free) and swimming pool and the Bistro meant it was easy for the little one with us but it was in walking distance to the HV shops too. Great central location and facilities, friendly staff.
Allison
Allison, 1-night family trip
Verified Wotif guest review
4/10 Fair
1 Sept 2024
Got to our first room and the wall was covered in bugs, but luckily there is complementary bug spray with the room, which was no help. The aircon was also not working. We moved to another room, which had a large huntsman on the door, which understandably cannot be controlled, however when entering the room the walls were covered with mosquitoes and bugs and we were greeted with a spider in the bed. Really disappointed and ended up leaving for another hotel.
teleah
teleah, 1-night romance trip
Verified Wotif guest review
6/10 Good
28 Aug 2024
Things I liked:
Quiet
Parking availablity
Close to hunter valley garden
Spa & swimming pool
Things I didn’t like:
Rooms are outdated
Cleanliness of room is okay ( pillows smelled weird, can see spider web on doors)
Poor customer service ( kettle was missing in our room, called front office to get one , didn’t arrive in 1&1/2 hr)
Hope this helps
DENISH
DENISH, 2-night family trip
Verified Wotif guest review
10/10 Exceptional
25 Aug 2024
Quiet and handy to the area. Clean and nice bathroom.
Marisa
Marisa, 2-night trip
Verified Wotif guest review
10/10 Exceptional
21 Aug 2024
It's been pleasant to stay there
Yoko
Yoko, 1-night trip
Verified Wotif guest review
10/10 Exceptional
8 Aug 2024
Loved the atmosphere of the fire place. The friendly staff.
Didnt like the stairs. Will ask for ground floor next time
Ann
Ann, 2-night trip with friends
Verified Wotif guest review
8/10 Very good
29 Jul 2024
Charlie
Charlie, 3-night trip
Verified Expedia guest review
8/10 Very good
6 Jul 2024
Loved the Library. And casual dining area. Room smelt abit musky and airconditioner batteries needed changing. Great location will be back
Kim
Kim, 1-night business trip
Verified Wotif guest review
10/10 Exceptional
25 Jun 2024
-
Nic
Nic, 2-night trip
Verified Expedia guest review
10/10 Exceptional
10 Jun 2024
Aaron
Aaron, 1-night trip
Verified Lastminute guest review
8/10 Very good
2 Jun 2024
We were having a celebratory dinner at a vinyard in the Hunter Valley. Mercure provided a perfect central location to stop. Beautiful surroundings, even if it was raining, covered walkways and an evening fire in a cosy lounge.
Jurek
Jurek, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
10 May 2024
Great location with easy parking and good dining options.
Gregory
Gregory, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
6 May 2024
Staff were very friendly and helpful. The beds were super comfortable.
Donna
Donna, 2-night trip
Verified Wotif guest review
10/10 Exceptional
26 Apr 2024
Overall a great experience. In line with the beauty of the Hunter Valley.
It would be great if the menu at the restaurant would be more flexible. For those who do not necessarily want 2 courses.
Boud
Boud, 1-night romance trip
Verified Wotif guest review
10/10 Exceptional
21 Apr 2024
We were very pleased that we were able to check in early upon arrival and also have a later check out. It made it easier for our stay. The property is beautiful, we loved the interior design and liked that we could use to pool table and the hot tub. Our room was very clean and had all the we required for our stay. The beds were very comfortable as well. Only suggestion we had was it would be nice to have more light around the pool and outdoor area for when walking from pool to our rooms. Overall, great stay and very convenient to local shops, food and winery.