Nice staff, but not 5 star. Ugly caulking/fix around shower was a disappointment, and major leak from shower stall could cause a slip. Room service not available for breakfast, and isn't 24 hour. On 2nd night, couldn't get front desk (the only # on card; for some reason you can't find a room.service #) for 45 minutes. Even tried calling the hotel using an outside line but no one would answer the phone. Eventually they called back and said they'd still deliver room service, but result was 1.5 hours to get a salad. Nice enough, comfortable room, but not 5 star