4/10 Fair
16 Jan 2025
You pay for what you get
I arrived at the hotel at around 8 pm after a very long drive. I parked in the Hotel car park which was round the back of the hotel and due to the works, there was no entrance from the back which required having to walk all the way around the property to the front with luggage and poorly lit conditions. During check-in, I was asked my registration plate and then told to go and put a parking ticket in the window of the car, which was the last thing I wanted to do as I was really tired. I couldn’t understand the reasoning for this if they asked my registration plate and had logged it on their system. It seems completely unnecessary and frustrating. I was given a room on the second floor, it was a single room. It was perfectly adequate, however, it was like a sauna when I entered the room. I endeavoured to turn off the radiator but that was broken and I was unable to leave the window open due to the amount of aircraft like directly overhead. I went down to the reception to explain that the radiator control was broken and was told that I would have to move room. This was again rather frustrating as I had unpacked. I was given a room on the ground floor I asked if it was possible to have a room on the first floor where I was staying but told that there were no single rooms available. It was hardly a busy time of year and I would’ve thought due to the inconvenience caused they could’ve provided me with a double room to make my life easier rather than having to carry all the luggage
Andrea
Andrea, 1-night business trip
Verified Hotels.com guest review
